Leasing Consultant - Odenton, MD

Company: Red Tail Residential
Location: Odenton
Posted on: November 26, 2022

Job Description:

* Providing superior customer service
* Clear leads tab & applicant tab daily
* Assist in complete market surveys
* Show, lease and move in prospective community members
* Post in social media daily
* Update unit availability daily
* Assist property manager with monthly Monday.com audits
* Create renewal gifts monthly
* Process rental applications
* Create community newsletters monthly
* Market Surveys due every Monday by the end of business
* Process maintenance request
* Receive collections in accordance with Trinity's standards
* Stock snacks & coffee daily
* Tidy up office daily
* Make sure TVs in fitness center & office are turned on each morning
* Clerical and phone support
* Assist coordinating resident events with property manager
* Maintain all community members files, ensuring completeness and accuracy of all file documentation
* Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to the Trinity's standards
* Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
* Conduct community member's move-out unit walks
* Additional tasks or duties assigned by Community Manager

*Special Requirements: *

Physical Demands:

* The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

* This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

*Essential Functions: *

Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:

* Handle high stress situations effectively
* Exhibit strong leadership skills
* Excellent communication skills
* Superior collection skills
* Administrative and organizational skills
* Time management skills and ability to prioritize wisely
* Customer service orientation
* Strong sales background
* Knowledge of state law as it relates to fair housing

*Qualification: *

Computer Skills:

* Intermediate computer and Internet knowledge
* Intermediate knowledge of MS Word, Excel and Outlook
* Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check

Learning and Development:

* Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs

Education:

* High school education or equivalent is required
* Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

Professional Experience:

* Minimum of one year in customer service required
* Minimum of one year as a leasing consultant in the Multi-Family Industry or a related field is recommended
* One year of experience in a service industry is preferred

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Farmington, MI 48331: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Required)

License/Certification:
* Government issued photo ID (Required)

Work Location: One location%58047475%

Keywords: Red Tail Residential, Baltimore , Leasing Consultant - Odenton, MD, Other , Odenton, Maryland