Service Advisor
Company: Preston Ford West
Location: Randallstown
Posted on: January 27, 2023
Job Description:
As a Service Advisor with Preston Ford West in Randallstown, MD,
you'll be working in our service departments and providing a
superior customer experience. This position acts as the go-between
for Technicians and customers. The Dealership and customer will
look to you to explain the Technician's recommendations and suggest
necessary maintenance and repair needs to keep the vehicle safe.
You are empowered to take care of the customer and have an active
role in the service lane. -What are the requirements for this
job?
- Ability to provide an exceptional customer experience
- Drive to achieve personal goals
- Attention to detail
- Communication and organizational skills
- Constant follow up before and after the service visit
- Valid in-state driver's license and an acceptable, safe driving
record
- High school diploma or equivalentWhat to expect in this role:
- Review your appointments - some may be set by a BDC
representative or dealership website
- Greet and focus on customers when they arrive
- Perform a vehicle walk-around and inspect every vehicle
- Provide an estimate of time for service
- Be cognizant of the length of time throughout the visit
- Follow up with customers on the status of their vehicle on
their preferred communication platform
- Advise customer of recommended maintenance or repair work
needed to keep their vehicle safe
- Communicate frequently with technicians and parts
associates
- Become an expert on product knowledge to assist with customer
questions
- Meet or exceed targeted sales goals
- Follow up with customers post visit to ensure we met their
expectations -Why should I work for Preston Automotive Group
Family Owned and Operated since
1977.A culture that treats each other like family and are active
members in the communities we serve.We believe in the power of
marketing yourself and your brand and we will assist you in that
development to take you to the next level. Leadership and the tools
needed to support you and our customers. Management that cares
about you and your personal development. Tools include CRM and
equity mining tool to assist with sales opportunitiesRepresent 11
different brands, 3 body shops, 1 customs shop, 3 service centers,
and 2 mobile service vans.Will I receive training? -
We proudly invest in our team. You
will start with hands-on training, followed by consistent digital
and classroom training opportunities.Preston Automotive Group is an
equal opportunity employer and a drug-free workplace. -
Keywords: Preston Ford West, Baltimore , Service Advisor, Other , Randallstown, Maryland
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