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Release of Information (ROI) Specialists

Company: Johns Hopkins University
Location: Baltimore
Posted on: January 27, 2023

Job Description:

Release of Information (ROI) Specialists

Requisition #: 610243
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Information Technology
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Nov. 22, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 610243

Location: 600 N. Wolfe Street, Baltimore, MD 21287


Full Time (40 hours)

Day Shift, 8:30am - 5:00pm

Non-Exempt, Pay Grade: ND

Specific Duties and Responsibilities:

The Release of Information Specialist, under the leadership of the ROI Supervisor and Manager, is responsible for interpreting all requests for copies of medical records, ensuring proper authorization, and compliance with legal and regulatory requirements relevant to the privacy and security of protected health information. The ROI Specialist will prioritize all requests directly related to patient care, and ensure record copies are securely sent based on the needs of the patient. The ROI Specialist will apply controls to accurately identify the correct patient, using all available patient identifiers in the electronic Master Patient Index. The ROI Specialist is responsible for limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations. The ROI Specialist will ensure a thorough and accurate search of all current and legacy medical record systems, to include paper medical records as applicable. The ROI Specialist will log all requests into the ROI Database, and record the information that was sent, to support the Accounting of Disclosures requirement in the HIPAA regulations. The ROI Specialist will receive walk-in customers and interact by phone on a daily basis with patients, their families, attorneys, government officials, physicians, and others. The ROI Specialist will safeguard and protect patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, State of Maryland, and HIPAA regulations.

Licensure and Certifications:

None required. RHIT certification preferred.


High School diploma or GED required. Prefer active enrollment in an accredited Health Information Management Program.

Years of Experience:

Ability to review a patient authorization for completeness, and judge adherence to hospital and health system policies, state, and federal regulations.
Ability to interpret requests for copies of medical records to determine the specific information to be released.
Detail oriented and able to understand why requests must be processed in a timely and accurate manner, according to established policies and procedures. Critical thinking skills to consider all source systems for clinical documentation, and follow guidelines to ensure the accurate capture of documentation from current electronic medical records, historical systems, paper-based records in off-site storage, and other stand-alone information systems when responding to requests for copies.
Ability to effectively communicate, via phone and in person, with requestors to include patients, providers, attorneys, payers, and various other internal and external customers.
Effective organizational skills required to prioritize simultaneous requests, phone calls, issues requiring follow up, etc.
Strong customer service skills to ensure requestors receive prompt, thorough, and courteous responses.
Record management experience in a healthcare setting strongly preferred. Previous experience with privacy regulations preferred. Customer service experience preferred.
Comes prepared to understand that health information is protected by state and federal laws, and that the Health Information Management Department is responsible for protecting patient privacy, when managing requests for copies of patient records.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

To apply, visit


Keywords: Johns Hopkins University, Baltimore , Release of Information (ROI) Specialists, Other , Baltimore, Maryland

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