FT Customer Experience Specialist (Work From Home)
Company: Diamond Foundry
Location: Halethorpe
Posted on: January 27, 2023
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Job Description:
[Customer Service / Retail Sales / Remote] - Anywhere in U.S. /
Competitive Pay - As a Customer Experience Specialist you'll:
Assist and respond to customers with a wide variety of needs via
phone, chat, text and email; Retain a high level of knowledge and
familiarity with Diamond Foundry/VRAI's designs, prices, product
specifications, policies, warranties and more to communicate
quickly and clearly to customers; Be a trusted advisor and assist
clients with jewelry selection, diamond education, jewelry care,
and company policy; Diligently track and communicate customer
issues, concerns and recommendations within the CX platform; Manage
repairs, returns, shipping investigations and made-to-order
tracking...Hiring Fast > >
Keywords: Diamond Foundry, Baltimore , FT Customer Experience Specialist (Work From Home), Other , Halethorpe, Maryland
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