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Company: Johns Hopkins University
Location: Baltimore
Posted on: January 27, 2023

Job Description:


Requisition #: 615365
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Finance
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Jan. 19, 2023

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 614827

Location: 1800 Orleans Street, Baltimore, MD 21287


Full Time (40 hours)

Day Shift; 8:00am - 4:30pm

Exempt; Pay Grade: ME

Job Summary:

The Admission & Registration Supervisor primary functions are responsible for supervising, training, and motivating team members. Trains
and coaches the Admitting staff; monitors activity for quality and productivity; analyzes, develops and produces agent feedback and
management reports; conducts quality audits; coordinates the development of and reviews and implements departmental registration and
admission protocols. Responsible for serving in the Supervisory role as a group/team mentor and resource liaison. Ensures sufficient staffing
levels for twenty-four/seven operations.

Duties include but not limited to supervising complex multi-payer insurance verification and benefits eligibility procedures for multiple
specialty areas across several JHH entities, daily census validation to assure accurate reporting of census data for and to the NDMD
(National Disaster Management drills) and the HSCRC (Heath Services Cost Review Commission) supervising of the bed management to
assure all admissions processes and procedures are adhered to. The Supervisor must be highly proficient with insurance
verification/benefits eligibility and when necessary, obtain and complete documentation for pre-certification and referral/authorizations, and
assess patient financial liability. This position requires a clear understanding of the revenue cycle and professional competence in reviewing
and securing all appropriate financial resources for patients to maximize reimbursement to the Health System. Monitors daily time of service
payments are reconciled and deposited timely.


A. A. degree or 7 years of relevant work experience required


Successful completion of Organizational and Development Supervisor Cohort program and all
related competency assessments. Certification in various computer systems as necessary


Seven (7) years of relevant work experience in a medical office, hospital, medical call center or


Effectively maintains leadership in a group environment and promotes cooperation and
teamwork. Demonstrates strong grammar and spelling skills. Uses clear and concise language.
Requires excellent verbal communications, telephone manner, interviewing and interpersonal
skills to interact with patients, families, members of the health care team and external agencies.
Ability to demonstrate and convey a favorable image of the organization and to conform to
proper standards of professional dress, attitude, and demeanor. Requires analytical skills to
perform calculations for financial work up and deductibles. Requires proficiency in PC usage
and keyboard. Ability to perform with accuracy and attention to detail. Excellent time
management skills. Excellent customer service orientation. Ability to manage multiple work

Primary functions generally require seven years of experience in a health care setting involving
customer service to become knowledgeable in practices involved in patient admissions and
account management and/or coordination of services related to insurance verification, bed
management, patient information and transport. Comprehensive understanding of medical and
insurance terminology. Technical competence and demonstrated proficiency with medical
insurance plans, billing regulations and managed care plans, applicable to inpatient care.
Familiar with multiple payer's insurance verification and pre-certification guidelines.

Requires basic working knowledge of payer's billing and collection practices.
Able to obtain payer specific details, as necessary, to ensure accurate coordination of benefits.
Secondary functions require knowledge of basic mortuary science and communications
principles normally acquired through two years of post-secondary education or 7 years of
relevant work experience.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

To apply, visit


Keywords: Johns Hopkins University, Baltimore , ADMITTING AND REGISITRATION SUPERVISOR (O.R./Pre-Reg)), Other , Baltimore, Maryland

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