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Customer Service Representative

Company: Careerbuilder-US
Location: Columbia
Posted on: March 19, 2023

Job Description:

Shamrock Solutions LLC is seeking an outgoing, high-energy, and multi-tasking individual to become part of our Customer Service Team.Our Customer Service Representatives are responsible for the day to day processing of customer orders. This includes taking and making calls to/from customers; processing orders; scheduling pick-ups, working with Shamrock Solutions LLC and Warehouses to ensure customer orders are filled. It also includes phone support for branch employees and the traveling sales team.This position is our front line, direct contact to the customer. Our Customer Service Reps are outgoing, polite, courteous, organized and professional at all times in efforts to make the customers experience pleasant and satisfying, while also keeping Shamrock Solutions LLC interest in mind. Organization, multi-tasking, administration, and telephone etiquette is required for this position.KNOWLEDGE, SKILLS, & ABILITIES:Experience using AccPac/Sage is a plus, but not required
Must have the ability to work with patience and courtesy in customer relations
Must have the ability to communicate effectively, both verbally and in writing
Ability to think quickly and logically to ensure expedient response to customer inquiries
Must have strong organization and multi-tasking skills
Enter information into multiple screens while listening to information from customers
Must be familiar with a Computer, Emailing and able to work with Microsoft Excel and Word software
If you believe you have what it takes to join our team, please send us your resume along with a brief paragraph explaining why we should hire you.Job Type: Full-timePay: $25.00 - $29.00 per hourBenefits:401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:8 hour shift
Monday to FridaySupplemental pay types:Bonus payWork Location: Remote

Keywords: Careerbuilder-US, Baltimore , Customer Service Representative, Other , Columbia, Maryland

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