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ServiceNow Solution Architect

Company: Skiltrek
Location: Hanover
Posted on: May 27, 2023

Job Description:


Description:

Skiltrek out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, partnership is how we approach everything our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

We re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you ve been searching for? We re looking for a ServiceNow Solution Architect to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.

Let s partner. Together, we can accomplish amazing things.

Here s what the opportunity supported through our TGS Internal Recruiting Team requires:

The Solution Architect (SA) position is a leadership position in the organization that is responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solution, Account Interaction, Service Design Development and Practice pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional solution.

The Solutions Architect is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution

Architect works as a team member along with the Project Manager, Technical Architect and

supporting team members to deliver the complete solution for the customer.

In this specific Solution Architect role, the key focus will be on ServiceNow and solutions/services that integrate with ServiceNow. The Solution Architect will be capable of creating solutions for core ServiceNow modules such as ITSM independently but will work with experienced Practice Architects as necessary to craft solutions for other modules, integrations, and/or tools.

This role may require up to 25% travel.

Key Accountabilities and Priorities:

Solution Development

" Gain a clear understanding of customers business requirements and their technical requirements.

" Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner.

" Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.

" Consolidate solution status and proposed costing information across the project stakeholders.

" Ensure sales/solution escalation procedures are addressed and communicated to client, consultants, and managers.

" Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.

" Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties.

" Identify and coordinate the solution change control process.

Practice & Product Line Management

" Perform periodic practice pipeline and opportunity analysis, product line review, and solution health checks with practice and delivery resources.

" Examine customer reference-ability and establish on-going relationships with the customer and account team members.

" Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.

" Support the development and execution of an Account Strategy in collaboration with internal stakeholders.

Management Responsibilities

" Understand and manage customer requirements (solution and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.

" Ensure solution methodology is understood by team from opportunity assessment to project closeout; sales to delivery knowledge transfer.

" Financial and contractual responsibility for engagement profitability.

" Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.

" Ensure Sales and Solutions management methodology is followed on all client opportunities.

" Mentor, manage and develop product/project team members. Team size varies from 3 team members up to 8-10 team members.

" Conduct annual reviews and provide feedback throughout the year on employee performance where required.

" Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

Qualifications

" Bachelor s Degree or equivalent, relevant experience

" 10+ years broad experiences in information technology and/or professional services with emphasis on ServiceNow.

" Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process.

" Frequent interactions with external customers at the Director level or above; normal level of interactions is the CXO level; established consulting and interpersonal skills with 10+ years experience

" 7+ years in IT service management/project management delivering projects/programs and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience in managing resources in ITSM/ITL environment.

" IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience.

" ITIL Expert Certification Desired, but not required.

" Sufficient understanding of Services Outsourcing and Project Management

" ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience

" ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience

" Sales Enablement Ability to develop, market and sell services and products

Requisite Abilities and/or Skills, and Business Acumen:

" Strong conceptual and analytical skills, which demonstrate out of the box problem solving

" Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment

" Team player with experience leading and collaborating cross-teams to deliver successful solutions

" Excellent oral and written communication skills (English language).

" Superior people and personnel management skills.

This info below is for recruiting only

Enterprise Req Skills

ITSM, ITIL, Service Management, Architect, Architect, Solution, ITSM Solution

Top Skills Details

Experience with service management platform

Experience in multiple areas of IT.

" ITIL / ITSM

" Asset management (hardware, software)

" Business process design and implementation of process improvements through technology

" Onboarding / Offboarding

" IT Security

Experience doesn't mean development, however.

Subject Matter Expertise Deep content and context knowledge and experience in one or more aspects of Service Management

2. Sales Enablement Ability to develop, market and sell services and products

3. Leadership and Management Ability to lead and manage opportunity teams in various engagement types and sizes

Experience architecting/designing solutions

Pluses:

ITIL certification desired, but not required.

Huge plus if Training Experience

Additional Skills & Qualifications

The Solution Architect is a key member of the ServiceNow implementation project team and

is responsible for the overall design of the application and mapping client business

requirements from the project team to systems/technical requirements. The Solution

Architect works as a team member along with the Project Manager, Technical Architect and

supporting team members to deliver the complete solution for the customer.

We offer comprehensive Benefits:

Medical, Dental & Vision

Health Savings

Paid Time-Off

Short & Long-Term Disability

Dependent Care Flexible Spending Account

Transportation Benefits

401(k)

Life & AD&D & Supplemental Life

Skills:

architecture, solution architecture

Top Skills Details:

architecture,solution architecture

Additional Skills & Qualifications:

.

Experience Level:

Intermediate Level

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Keywords: Skiltrek, Baltimore , ServiceNow Solution Architect, Other , Hanover, Maryland

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