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Compliance Retention Specialist - Glenwood Gardens

Company: Home Leasing LLC
Location: Perry Hall
Posted on: May 28, 2023

Job Description:

Description:POSITION SUMMARY: The Compliance Retention Specialist is responsible for supporting the Community Leader and assisting in the day-to-day operations of the community. This position entails providing administrative and clerical support, responding to residents' inquiries, resolving residents' complaints, processing rent checks & subsidies, monitoring outstanding accounts, managing the eviction process and collections.Requirements:ESSENTIAL DUTIES:

  • Engage in accurate and efficient approval process of all resident move-in and re-certification files per income limitations based on regulatory requirements, partnership agreements, and other program requirements
  • Maintain expert knowledge of applicable funding programs and current compliance changes from government and syndicate agencies and report to supervisor, as necessary.
  • Renewal of residents' leases
  • Show available apartments and follow-up on leads;
  • Process rental applications and maintain the waitlist;
  • Provide exceptional customer service to residents, answers inquiries and direct calls;
  • Input residents' service order requests and submit to maintenance staff;
  • Accept and process rental payments according to HL policy and procedure.
  • Follow-up on outstanding balances, prepare and send late notices and eviction notices, and monitor household accounts;
  • Confer with their Community Leader on all evictions, lease violations, and special arrangements.
  • Prepare program compliance reports related to collections and resident payment history.
  • Process rental applications and credit checks;
  • Work to minimize vacancies, promote good working resident and public relations, and assure program compliance with applicants and residents;
  • Works independently and within a team on nonrecurring and ongoing projects;
  • Activities include but are not limited to: maintaining accounts payable/receivable filing, scanning documents, establishing appropriate electronic files, answering phone calls along with directing calls and returning voicemail messages.
  • Completing weekly internal and external reporting specific to resident accounts to Community Leader;
  • Other duties as assigned;KNOWLEDGE AND SKILL REQUIREMENTS:
    • High school diploma required.
    • Previous property management experience preferred.
    • Ability to work well with others, good communication skills, good computer skills, ability to multi-task.TYPICAL PHYSICAL DEMANDS:
      • Regularly use hands to manipulate tools, controls, phones and computer keyboard.
      • Frequently stand, reach with hands and arms, climb, balance, and stoop.
      • Sit and stand to do clerical work.
      • Regularly lift and move office supplies up to 20 lbs.TYPICAL WORK CONDITIONS:
        • Work is performed primarily in an office environment.
        • Employee frequently interacts directly with residents and other staff members during the workday.This position may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.Employee Signature/Date Management SignaturePI216718207

Keywords: Home Leasing LLC, Baltimore , Compliance Retention Specialist - Glenwood Gardens, Other , Perry Hall, Maryland

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