Mail Support Lead

Company: Ricoh
Location: Baltimore
Posted on: May 28, 2023

Job Description:

Job Description
**This position offers a $1,250 SIGN ON BONUS for new Ricoh Team Members!!
Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.
Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.POSITION PROFILE
  Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
  Job Duties and Responsibilities
  • Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging Mail Equipment.
  • May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping Receiving, Delivering and Processing of Mail.
  • Handles formal contact with the customer, on a daily basis.
  • Responsible for effective implementation and management of RICOH Service Excellence programs.
  • Understands how to operate the required equipment/software efficiently to achieve service level.
  • Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
  • May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
  • May include interaction with contracted vendors, facility management and occupants.
  • May be responsible for office-supply inventory re-ordering.
  • May be responsible for Conference room coordination and A/V equipment resource management.
  • Maintains positive internal working relationships with all department employees by communicating in a professional manner.
  • Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.
  • Ensures financial responsibilities are met.
  • Performs other duties as assigned.Job Description Continued
    QUALIFICATIONS (Education, Experience, and Certifications)
    Typically Requires:
    • High school or GED is required
    • 1+ years of experience in a related field (B2B and/or technical)
    • Previous 1+ year Customer facing work experience required
    • Demonstrated knowledge and understanding of technology
      Visa Sponsorship is not offered for this position.
      Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
      Ricoh USA Benefits
      Click Here to view Ricoh USA Benefits

Keywords: Ricoh, Baltimore , Mail Support Lead, Other , Baltimore, Maryland