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Patient Service Coordinator/CMA

Company: Johns Hopkins University
Location: Baltimore
Posted on: April 3, 2024

Job Description:

The Johns Hopkins Rheumatology clinic on the Bayview campus is seeking a Patient Service Coordinator/CMAto work in an outpatient setting and have responsibilities related to patient care and the clinic environment. Time will be split 75% as a CMA and 25% as a PSC. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. This position provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.
Specific Duties & Responsibilities

  • Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
  • Obtains and/or verifies patient's demographic data by phone or in person.
  • Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
  • Provides cross coverage for the full-time MA and PSC (registration) during absences and breaks.
  • Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height.
  • Assists patient's to exam room and prepare patients for examination and/or diagnostic procedures.
  • Prepares examination or treatment areas before, during and after patient use.
  • May assist with medical records preparation.
  • Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
  • Operates clinical equipment as directed by a physician.
  • May perform phlebotomy functions (only when necessary, i.e. the full-time phlebotomist is absent and no back-up is available).
  • Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
  • Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
  • Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
  • Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
  • May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
  • Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
  • Serves as a back-up to maintain room assignment grid for all physicians practicing at the Bayview clinic.
  • Independently resolves any issues with daily room assignments and coordination of clinic flow.
  • Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
  • Completes all functions of primary full-time medical assistant in their absence.
  • Provide cross coverage to all areas in the clinic, including, but not limited to: registration, appointment and scheduling, answering calls, greeting patients and guests, template updates, and notifying providers of schedule changes.
  • Other duties as assigned.

    Minimum Qualifications
    • High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.
      • One year work experience in customer service required.
      • Current CPR certification required and must maintain certification for duration of employment.
        Classified Title: Patient Service Coordinator/Medical Assi
        Job Posting Title (Working Title):Patient Service Coordinator/CMA
        Role/Level/Range: ATO 40/E/02/OD
        Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($41,600 targeted; Commensurate with experience)
        Employee group: Full Time
        Schedule: m-f 8:30-5
        Exempt Status:Non-Exempt
        Location:Johns Hopkins Bayview
        Department name: SOM DOM Bay Rheumatology
        Personnel area: School of Medicine Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
        JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

        **Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
        The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information,applicants for SOM positions should visit and all other JHU applicants should visit The following additional provisions may apply, depending on campus.Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Note: Job Postings are updated daily and remain online until filled.

Keywords: Johns Hopkins University, Baltimore , Patient Service Coordinator/CMA, Other , Baltimore, Maryland

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