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Claims Representative II

Company: Johns Eastern Co.
Location: Baltimore
Posted on: May 15, 2024

Job Description:

Description

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

Davies Claims North America is looking for an experienced Claims Representative II to handle managing, investigating, and resolving of serious claims involving minor property damage and complex bodily injury claims filed against the Maryland Transit Administration (MTA). Reporting to the MTA Claims Supervisor and/or other designated officials, you will manage a caseload of approximately 150-175 individual case files, some with multiple claimants, arising from MTA operations.

To be successful in this role, you will need to have a high-level attention to detail, display superb problem-solving skills, and exhibit discretion with sensitive and confidential information. You must have a high school diploma or possess a high school equivalency certificate, and must have at least two years of experience investigating, settling, and handling automobile property damage, bodily injury, and general liability claims. Additionally, you must demonstrate an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. This role is a full-time, onsite position at the Maryland Transit Administration based out of Baltimore, MD.

Responsibilities and Duties

  • Manage a caseload of approximately 150+ claim files, some with multiple claimants, pertaining to MTA operations liability
  • Perpetual evaluation of reserves for property damage and/or bodily injury claims with exposures of $25,000 or greater (subject to change)
  • Investigating claims, issuing timely reports, completing thorough diary reviews, managing litigation, and demonstrating excellent organizational skills
  • Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
  • Perform other duties as assigned Experience and Qualifications

    Required
    • High School diploma or possession of a high school equivalency certificate
    • Two years of experience handling commercial liability claims with emphasis on mass transit, automobile, and general liability
    • Experience with investigating, settling, and handling automobile property damage, bodily injury, and general liability claims
    • Adherence to the requirements within Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007
    • Proficiency with Microsoft Office Suite Preferred
      • College degree
      • Familiarity with Medicare requirements Knowledge, Skills, and Abilities
        • Proactive, independent, and takes initiative with consistent follow through
        • Superb communication skills, verbal and written, conducted in a timely manner
        • Superior time management skills with capability of working with and meeting deadlines
        • Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
        • Excellent team player with interpersonal skills
        • High level attention to detail and problem-solving skills
        • Capable of working collaboratively and independently with minimal supervision
        • Exhibit discretion with sensitive and confidential information
        • Display a comfort level working with key people at all levels within an organization Essential Requirements
          • Must have US work rights
          • Must speak English
          • High School diploma or possession of a high school equivalency certificate
          • Two years of experience handling commercial liability claims with emphasis on mass transit, automobile, and general liability
          • Experience with investigating, settling, and handling automobile property damage, bodily injury, and general liability claims
          • Adherence to the requirements within Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007
          • Proficiency with Microsoft Office Suite Other Duties

            This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

            Diversity and Inclusion

            Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

            Rewards and Recognition

            We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year's competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects!

            Benefits
            • Medical, dental, and vision plans
            • 401k plan with employer matching
            • Paid Time Off, Sick Leave, and Paid Holidays
            • Life insurance, short term, and long-term disability plans
            • Amazing Executive and Senior leadership as well as fabulous teammates
              Position Type, Work Environment and Physical Demands

              This is an onsite, full time, salaried, exempt position that predominantly operates from a professional office-based environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

              Location

              Davies Claims North America is currently able to support employees residing in the following US locations: Florida, Maryland, D.C., Virginia, Pennsylvania, New Jersey, Delaware, North Carolina, South Carolina, Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, Maine & Texas. If you live in-or are willing to relocate at your own expense to-any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.

              Application deadline: May 10th, 2024

              Position Requirements

              Davies Claims North America is a Drug Free Workplace. The compensation offered for this position is $60,000-$64,000 annually.

              Full-Time/Part-Time
              Full-Time

              Position
              Claims Representative II

              Open Date
              4/19/2024

              Location
              Baltimore (MTA)

              About the Organization
              Since 1946, Johns Eastern has solved thousands of risk-related claims problems, yet one thing remains constant - our pledge to serve our clients with the utmost Integrity, Experience and Results.

              Company founder Corydon Johns began his venture by building solid relationships with his clients. This approach remains paramount to our company and has allowed us to grow and thrive throughout the years.

              Our clients include insurance companies, large corporations, governmental entities, managing general agencies, and trust funds engaged in bearing various risks. For some clients, Johns Eastern handles individual assignments. For others, we provide a full range of claims services. Johns Eastern also serves clients in Europe - predominantly Lloyd's of London. We are well-known to the non-marine market at Lloyd's and have represented many of its underwriters and brokers, as well as other London insurers.

              Johns Eastern takes great pride in carefully selecting and intensely training our personnel, all of whom are properly licensed and bonded. We adhere to a corporate training program that promotes a strong organization with solid claims background and procedures. Our continuing education programs and professional affiliations with our colleagues in The Institutes and the American Institute of Property and Liability Underwriters help us stay on top in a dynamic business environment.

              EOE Statement
              We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

              supervisorUID
              None Specified

              This position is currently accepting applications.

Keywords: Johns Eastern Co., Baltimore , Claims Representative II, Other , Baltimore, Maryland

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