Card Operations Representative

Company: S3 Shared Services
Location: Baltimore
Posted on: September 3, 2024

Job Description:

This is a hybrid position.We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we will invest in your learning and development through training programs designed to power your success.S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.At S3, we are about people helping people and our Card Operations Representatives play a key role in assisting our members with disputed ATM or Debit card transactions. We pride ourselves on offering world class service in a collaborative and supportive team environment. Our success is dependent upon flexible employees who are self-motivated, dependable, diligent, and team and member focused.S3 STAR Values:ServiceTeamworkAttitudeResultsDepartment: Deposit OperationsReports to: Manger, Card OperationsLocation: Canton, MD Eligible for hybrid schedule upon reaching 90 days of service. In office rotation of one week in office, four weeks remote.TOP JOB RESPONSIBILITIES:Performs ATM and debit card functions, including disputes, charge backs and charge offs.Must maintain and secure confidential member information.Completes dispute research and accounting reconciliation adjustments.Works in collaboration and partnership with other team members, departments, and Credit Unions specifically.Communicates with CU members to collect information and resolve disputes.Other responsibilities and opportunities:Completes tasks utilizing various systems and methods, including electronic and paper.Assist with dispute letter review and management.Occasionally is a dispute based on escalated situations.Additional job-related projects and duties as assigned by management.QUALIFICATIONS & SKILLS:1 year experience in a financial environment required with a strong knowledge of card products and services, Reg E and Reg Z.Proficient in Microsoft Office (Word, Excel, Outlook).Proven experience with prioritizing workload based on mandatory requirements and member service level agreements.Detail oriented and possess above average organizational skills.Strong communication skills both verbal and written.Strong analytical skills required with a high degree of accuracy.Ability to multi-task to assist in other areas of the business unit.Team-oriented.PERKS AND BENEFITS:Group medical, dental, and vision coverage insuranceGenerous Paid Time OffUp to 11 Paid Holidays Per Year401(k) With Employer Match and Discretionary ContributionEmployee Referral ProgramWellness ProgramsPeer-to-Peer Recognition ProgramEqual Employment OpportunityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.ADA Statement & RequirementsS3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.Cognitive Requirements-Constantly: Perform basic mathematical computations; Works independently, little supervision needed; Comprehend materials and follow instructions; Compile, copy and compare information; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skillsFrequently: Effectively communicate verbally and in writing; Analyze and compute information. Problem solving and critical thinkingOccasionally: Motivate, lead, influence and collaborate with others both internally and externallyPhysical Requirements-Constantly: Sit- Remaining in a seated position for long periods of time; Use hands/fingers for repetitive keyboard & hand motion; Speak coherentlyOccasionally: Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to anotherEmotional Effort- Few short deadlines. The work environment is routine with periods of isolated high stress.Internal/External Interaction- Occurs occasionally with periods of high volume.by Jobble

Keywords: S3 Shared Services, Baltimore , Card Operations Representative, Other , Baltimore, Maryland