CONSTITUENT SERVICES AIDE

Company: City of Baltimore
Location: Baltimore
Posted on: September 29, 2024

Job Description:

THIS IS A NON-CIVIL SERVICE POSITION

CONSTITUENT SERVICES AIDE, DISTRICT 13

Baltimore City Council

The Office of Councilman Antonio Glover seeks to fill the Constituent Services Aide role on our dynamic team. The Constituent Services Aide will problem-solve with constituents, forge relationships with communities of the 13th District, and carry out community-oriented events and special projects.

SALARY: $50,053.00 - $59,740.00

Title: Constituent Services Aide

Closing Date: Continuous until filled

Job Type: Non-Civil Service, Full-time

Work Hours: 9:00am to 5:00pm

TYPICAL EXAMPLES OF THE WORK (The following examples illustrate the work performed in this position. This list is not inclusive. The position may require related duties not listed, if necessary, to accomplish the work of the agency.)

• Collaborate with constituents and City agencies to solve pressing issues in the district.
  • Provide customer service to constituents seeking assistance via phone and email, logging data at every step.
  • Communicate information and service requests to relevant public agencies, update constituents, and provide consistent follow-up to ensure task completion.
  • Build authentic relationships with district residents, agencies, and partners to share information and plan collaborative community events.
  • Attend community/neighborhood association meetings and local events
  • Organize with residents on a large issues, projects, and event ideas; and conduct outreach to expand pool of engaged residents.
  • Actively engage with the team to study, strategize and share public policy ideas to strengthen the city.
  • Participate in weekly staff meetings.
  • Performs related work as required. REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES
    • Interest in public service, community organizing, event planning, and government and politics; familiarity with Baltimore and the 13th District a plus
    • Reliable, diligent, detail-oriented, and organized
    • Strong interpersonal and customer service skills
    • High level of written and oral communication skills
    • Ability to work virtually and at our offices in City Hall
    • Ability to work some evenings and weekends as assigned
      
      MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
      
      Requirements - Graduation from an accredited high school or possession of a GED certificate with 1-2 years of relevant professional experience.
      
      LICENSES, REGISTRATIONS AND CERTIFICATES
      
      Not Applicable.
      
      ABOUT THE CITY OF BALTIMORE'S WORKFORCE
      
      With a 15,000+ employee stakeholder workforce, the City of Baltimore's occupations span from executive and managerial to laboring, including public health and safety, clerical, technical, administrative, and support capacities throughout the metropolitan area. Operating under a Civil Service System, the majority of stakeholders are represented by one of nine labor unions; with a large body of appointed positions. This career opportunity offers a comprehensive benefits package and competitive salary, commensurate with education and experience. Individuals under final consideration for appointment to this position will be required to submit to drug and alcohol testing and criminal background check. This position will remain posted until the closing date listed or until filled.
      
      NOTES:
      
      EDUCATION ACCREDITATION: Applicants education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.
      
      CRIMINAL BACKGROUND CHECK: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to authorize the release of and successfully complete a criminal conviction check
      
      The City of Baltimore is an Equal Opportunity Employer
      
      Financial Disclosure:
      
      This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Keywords: City of Baltimore, Baltimore , CONSTITUENT SERVICES AIDE, Other , Baltimore, Maryland