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Lead Mgr, GCO Managed Accounts

Company: T. Rowe Price
Location: Baltimore
Posted on: January 14, 2018

Job Description:

Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client---s success.

If you---re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.



PRIMARY PURPOSE OF THE POSITION

Acts as an extension of the Distribution Channels to build trust, loyalty and confidence in the firm---s capabilities. Single point of contact for sales and service executives and their respective clients for all investment operations related activities.

Provides superior global investment operational expertise to highly-sophisticated prospective, new, and existing institutional clients to successfully enhance and differentiate TRP---s competitive edge in the marketplace by ensuring excellent client service.

PRINCIPAL RESPONSIBILITIES

Responsible for overseeing and managing the successful on-boarding of institutional separately managed and sub-advised clients, as well as managed account sponsors.

--- Interfaces with the clients, sponsors, consultants, investment teams, Legal, Investment Compliance, Investment Operations teams, and Distribution sales and service executives to negotiate and finalize investment management agreements and investment guidelines.



  • Responsible for negotiating with all appropriate internal parties to ensure that all client servicing and client deliverables addressed in the investment management agreement and guidelines or any type of operating or servicing agreement as well as general expectations of the client can be effectively serviced by TRP before contracts are executed
  • Responsible for identifying and analyzing non-standard client servicing and reporting requirements and for interfacing with appropriate escalation contacts throughout the organization to effect a resolution that is acceptable to both the client and TRP.
  • Responsible for analyzing asset transfer requirements and for developing appropriate plans of action. Interfaces with the client, transition managers, custodians, Legal, and internal investment teams to facilitate the transfer of client assets to TRP management and to ensure that all appropriate legal documentation associated with the transfer has been executed. Provides authorization to investment teams that trading may commence.


    Partners with and leverages multiple sales and client service professionals to service the on-going investment operational needs of the clients. This role is pivotal to ensuring that all operational relationship requirements are controlled and delivered efficiently.

    --- Participates in and at times coordinates and hosts client meetings (e.g. prospect and due diligence meetings) to address operational issues and to define TRP---s operational capabilities --- is ---the face--- of the operational, legal and investment teams within the organization to clients.

    --- Coordinates and reviews responses to compliance, due diligence and other types of detailed and complex client questionnaires to ensure responses are relevant, accurate, cohesive and client specific.

    --- Fields operational queries from clients and interacts with various internal supplier groups to develop appropriate responses and solutions; must utilize industry experience and knowledge of products and client structure to be able to detect potential inaccuracies or incomplete responses before dissemination to clients. Negotiates with internal service providers to influence process changes or enhancements to training and technology to increase service levels or to meet new servicing requirements of clients. Must be able to strike a balance between providing quality customer service and mitigating/assuming incremental risk and/or expense.

    --- Implements flexible, relevant, customer-focused solutions to operational servicing requests in an environment where there are few pre-determined instructions on exactly how to proceed.

    --- Monitors service levels among the various internal supplier groups to ensure that client servicing requirements and deadlines are captured and consistently met. Addresses any servicing issues with appropriate internal management teams.

    --- Effectively monitors and communicates client servicing trends to enable TRP to optimize or implement appropriate strategies necessary to maintain a competitive edge.

    --- Manages day-to-day risk associated with significant client cash flow activities. Manages client expectations while adhering to TRP cash flow policies. Collaborates with Legal, investment teams, relationship managers and the client as necessary to develop appropriate strategies to meet client needs while limiting TRP financial and regulatory risk.

    Influences and, at times, dictates policy, process and procedural changes as part of the assessment of impacts of regulatory, compliance and client servicing changes; directly accountable for mitigation of risk of errors that could result in material monetary and/or reputational losses to the firm. Positively impacts ---the bottom line--- by effectively managing operational risks and costs.

    QUALIFICATIONS

    Required



    • College degree and 4 years of related work experience, or
    • Associate degree and 6 years related work experience, or
    • High School diploma/equivalent and 8 years related work experience
    • Must be highly skilled at quickly sizing up situations in a dynamic environment and simultaneously dealing with multiple client-related issues to effectively utilize time and available resources to meet tight deadlines and turnaround times.
    • Must have demonstrated organizational and project management skills in order to apply relevant facts from prior client activity to new situations (while keeping in mind any regulatory updates) in order to recommend creative solutions
    • Embraces change, is open to new ideas, and maintains composure when faced with shifting priorities, resources, or work demands; demonstrates resilience and flexibility in approach.
    • Must have excellent collaboration skills and the ability to network and partner with managers across various internal groups to accomplish common goals
    • Must have the ability to influence others beyond formal authority; ability to lead and motivate and to encourage problem solving and to work across the organization to get things done
    • Possesses excellent verbal and written communication skills and the ability to translate technical, operational, and regulatory information into understandable terms.
    • Ability to work without direct supervision; self-motivated and driven by professional success
    • Strong client service skills and a desire to find success for clients; strong relationship building skills
    • Aptitude for identifying problems and areas of improvement
    • Ability to deal with senior management
    • Ability to think strategically


      Preferred


      • 7-10 years of related industry experience; prior experience in investment operations or service
      • Knowledge of ERISA regulated investment products
      • Accounting/Finance degree


        T. Rowe Price is an Equal Opportunity Employer

        Keywords: T. Rowe Price, Baltimore, Lead Mgr, GCO Managed Accounts, Other, Baltimore, Maryland

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