BaltimoreRecruiter
the smart solution for Baltimore jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Ellicott City
Posted on: May 17, 2018

Job Description:

ou will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLDANIELLEB on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Baltimore, Customer Solutions Tech Support - Work From Home, Other, Ellicott City, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Uber Eats Part-Time Delivery
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week. Why deliver with Uber ul li Flexibility: With Uber, (more...)
Company: Uber Eats
Location: White Marsh
Posted on: 05/26/2018

College Students - Stores Executive Intern (Greater San Luis Obispo Area, CA)
Description: About us: br br One of the world---s leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately (more...)
Company: Target
Location: Philadelphia
Posted on: 05/26/2018

Two Work From Home Positions Available PT/FT
Description: Scheduling Interviews Now seeking upbeat and motivated individuals to join our award winning
Company: TQS
Location: Rockville
Posted on: 05/26/2018


Need a Part Time Evening Job? Nanny for Twins in Newtown Square!
Description: Interested applicants should complete an application at https://nannyagency.com/employment-application Full-time working professionals in Newtown Square seek to hire an afternoon nanny to work Monday (more...)
Company: Philadelphia Nanny Network
Location: Berwyn
Posted on: 05/26/2018

Law Enforcement Transcription
Description: Vendors / independent contractors who can transcribe audio content of criminal investigations, internal affairs, and various law enforcement audios. Contractors must have prior verbatim, multi-speaker (more...)
Company: Mommy Jobs Online
Location: Lanham
Posted on: 05/26/2018

Interviewing Daily-FT/PT
Description: Nationwide Health Benefits Company in search of serious minded individuals to work from
Company: Kuneman Enterprises
Location: Brookhaven
Posted on: 05/26/2018

Guest Event Expert - Bethesda Marriott Suites (1800139M)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Alexandria
Posted on: 05/26/2018

Now interviewing - Work from home
Description: Nationwide discount Dental and Healthcare company is currently interviewing to find new reps to work part time
Company: Careers
Location: Silver Spring
Posted on: 05/26/2018

Uber Eats Part-Time Delivery
Description: Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week. Why deliver with Uber ul li Flexibility: With Uber, (more...)
Company: Uber Eats
Location: Norristown
Posted on: 05/26/2018

Freelance Job Promoter - Work From Home
Description: Mommy Jobs Online is now recruiting Freelance Job Promoters to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Reston
Posted on: 05/26/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds