BaltimoreRecruiter
the smart solution for Baltimore jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Baltimore
Posted on: June 14, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Baltimore, Work at Home Bilingual Customer Retention Expert (English / Spanish), Other, Baltimore, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Security Control Assessor III w/ Active TS/SCI
Description: Job Description 13 13 13 13 13 13 Position requires an active TS/SCI clearance and polygraph --Position Overview The Security Control Assessor SCA is the Information Assurance IA Independent (more...)
Company: General Dynamics - IT
Location: Fort Belvoir
Posted on: 06/22/2018

Speech-Language Pathologist - Bilingual
Description: The Therapy Spot is currently interviewing Speech-Language Pathologists for school and clinic-based services
Company: Therapy Spot
Location: Arlington
Posted on: 06/22/2018

Personnel Security Assistant (PSA)
Description: Visionary Integration Professionals VIP offers a diverse solution portfolio that allows organizations to better align strategy to execution. Our four core disciplines ' Management Consulting, DevOps, (more...)
Company: Visionary Integration Professionals
Location: Washington
Posted on: 06/22/2018


Seasonal Jobs - Drive For Lyft, $250 Bonus Available
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app.Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Middle River
Posted on: 06/22/2018

CDL-A Owner Operator Truck Driver
Description: Owner Operator CDL-A Truck Driver Jobs - Run the loads you want to run It is our mission at Summitt Trucking to exceed our drivers', customers', and vendors' expectations as a reliable provider of Logistics (more...)
Company: Summitt Trucking LLC
Location: Norwood
Posted on: 06/22/2018

Cleared Physical Security Specialist
Description: Overview 13 13 13 13 13 13 13 The Rehancement Group, Inc., is a professional services and consulting firm committed to our government customers. We provide highly qualified professionals (more...)
Company: The Rehancement Group
Location: Washington
Posted on: 06/22/2018

Account Exe - Network Security / Commercial / SLED
Description: Job DescriptionAccount Exe - Network Security / Commercial / SLED - OH / PA - 27084886Our client is looking for a Commercial Account Executive based in Cleveland or Pittsburgh or Philadelphia with experience (more...)
Company: Cube Management
Location: Philadelphia
Posted on: 06/22/2018

Policy Title Typist
Description: We area national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: Horsham
Posted on: 06/22/2018

Benefits Coordinators Needed
Description: Our company is interviewing qualified
Company: Freedom For Everyone
Location: Glen Burnie
Posted on: 06/22/2018

Security Customer Relations SME - TS/SCI with Polygraph Required with Security Clearance
Description: Customer Relations personnel support OS CI. They respond to customer requests and office requirements as directed by the respective branch chiefs. In SIPD, the Customer Relations Personnel support the (more...)
Company: General Dynamics IT
Location: Chantilly
Posted on: 06/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds