Guest Experience Representative - (19000Y79)
Company: Marriott International, Inc.
Posted on: June 15, 2019
Here's To Your Journey with Marriott Hotels Resorts Suites Marriott
International portfolio of brands includes both JW Marriott and
Marriott Hotels.Marriott Hotels, Marriott Internationals flagship
brand with more than 500 global locations, is advancing the art of
hosting so that our guests can travel brilliantly. As a host with
Marriott Hotels, you will help keep this promise by delivering
premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and
reinvent the future of travel. JW Marriott is part of Marriott
International''s luxury portfolio and consists of more than 80
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if youre happy, our guests will be happy. Its as simple as
that. Our hotels offer a work experience unlike any other, where
youll be part of a community and enjoy a true camaraderie with a
diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can really pursue your passions in a luxury environment. Treating
guests exceptionally starts with the way we take care of our
associates. Thats The JW Treatment. The Marriott Marquis
Washington, DC, located at 901 Massachusetts Avenue NW, Washington,
District of Columbia, 20001 is currently hiring a Guest Experience
Representative. Responsibilities include: Organize, confirm,
process, and conduct all guest check-ins/check-outs, room
reservations, requests, changes, and cancellations. Secure payment;
verify and adjust billing. Activate and file room keys. Process all
guest requests and relay messages. Print contingency lists to have
a record of all guests in case of emergency. Identify and explain
room features to guests; Supply guests/residents with directions
and information regarding property amenities, services, and hours
of operation, and local areas of interest and activities. Follow up
on any outstanding requests or problems from the previous day and
are resolved. Run and review daily reports/logs. Complete
designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver to appropriate
department. Count bank at beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid-outs,
correction vouchers, and miscellaneous charges; provide change.
Respond to special requests from guests with unique needs and
follow up to ensure satisfaction. Review shift logs/daily memo
books and document pertinent information in logbooks. Receive,
record, and relay messages accurately, completely, and legibly.
Notify Loss Prevention/Security of any guest reports of theft.
Operate telephone switchboard station in order to answer telephone
calls. Process guest requests for wake up calls, screening calls,
and other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes)
received for them, and send to room if required. Answer, record,
and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and
legibly. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been met to their satisfaction. Assist guests with accessing the
internet. Follow all company and safety and security policies and
procedures; report accidents, injuries, and unsafe work conditions
to manager. Ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards. Read and visually verify
information in a variety of formats (e.g., small print). Enter and
locate work-related information using computers and/or point of
sale systems. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Baltimore , Guest Experience Representative - (19000Y79), Other , Baltimore, Maryland
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