BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

Customer Solutions Tech Support

Company: Mommy jobs online
Location: Baltimore
Posted on: July 14, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLElizabeth on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy jobs online, Baltimore , Customer Solutions Tech Support, Other , Baltimore, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Systems Integration & Testing Engineer III
Description: Overview Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together (more...)
Company: Perspecta
Location: Chantilly
Posted on: 07/19/2019

FedEx Operations - Packaging
Description: FedEx Operations - Packaging Auto req ID: 209403BR Job Summary FedEx Ground is hiring individuals to load and unload packages for shifts of approximately 2-4 hours in our fast-paced warehouse environment. (more...)
Company: FedEx Ground PH US
Location: Harrisburg
Posted on: 07/19/2019

Strategic Deployment Leader
Description: Where good people build rewarding careers.Think that working in the insurance field cant be exciting, rewarding and challenging Think again. You'll help us reinvent protection and retirement to improve (more...)
Company: Allstate Insurance Company.
Location: Chantilly
Posted on: 07/19/2019


Home Care Aide
Description: Take advantage of this unique opportunity to learn the fundamentals of quality home care and deliver life-changing service to your clients. As an Addus Home Care Aide, you ll play a vital role in supporting (more...)
Company: Addus HomeCare
Location: Chantilly
Posted on: 07/19/2019

Hair Stylist, up to $19 an hour! - Harrisburg
Description: At Holiday Hair you get to help people look and feel their best while doing something you are passionate about. As a salon professional, you'll provide a full range of hair services including clips, cuts, (more...)
Company: RegisCorp
Location: Harrisburg
Posted on: 07/19/2019

Deliver with Uber - Flexible Gig
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you.Earn Good Money. You'll earn by bringing people (more...)
Company: Uber Eats
Location: Chantilly
Posted on: 07/19/2019

Client Service Coordinator
Description: Ambassador Advisors, a Christian advisory firm, is currently seeking a full-time Client Service Coordinator. The person in
Company: Ambassador Advisors, LLC
Location: Lancaster
Posted on: 07/19/2019

Insurance Loss Control Rep - Commercial - Independent
Description: INDEPENDENT LOSS CONTROL REP Territories available within the state-strong need in Harrisburg and Allentown area. Also Pittsburgh The UIS Group, Inc. is a Regional Loss Control vendor serving
Company: The UIS Group
Location: Harrisburg
Posted on: 07/19/2019

Preceptor
Description: Supervisory OrganizationDowntown Family Community Medicine- ResidentsGradeSummaryPOSITION SUMMARY: This preceptor would be supervising resident physicians in family medicine at the residency based (more...)
Company: Lancaster General Health
Location: Lancaster
Posted on: 07/19/2019

Senior Interior Designer
Description: Beers Hoffman seeks a Senior Interior Designer to lead our Interior Design Department, assist with business development and to design
Company: Beers + Hoffman Architecture
Location: Lancaster
Posted on: 07/19/2019

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds