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AI / ChatBot Lead Technologist

Company: Laureate Education
Location: Columbia
Posted on: July 14, 2019

Job Description:

Laureate Education, Inc. (NASDAQ:LAUR) is a leading provider of post-secondary education on an international scale. Laureate offers high-quality undergraduate, graduate, and specialized degree programs in a wide range of academic disciplines that result in strong employment and social mobility outcomes for its students. The Company is dedicated to being a Movement of change in the higher education industry and the communities that it serves, with a focus on preparing its students to engage and positively contribute to their communities and to the world. Laureate is one of the largest Public Benefit Corporations (PBC), a new class of corporation committed to creating a positive impact on society. After becoming a publicly listed company on the Nasdaq Stock Exchange, the Company became the first PBC to go public on any stock exchange in the world.

Laureate embraces three main operating principles: collaboration, outcomes, and innovation. These core principals are central to how we will achieve our operating plans. Equally important is our people! Laureate is committed to fostering authentic and empathic leaders that will create a positively energized work environment and unleash the best in our employees. For more information, visit

The Walden's Advanced Concepts team's goal is to deliver a world-class user experience to our customers by leveraging the latest in user experience design and technology enhanced by Artificial Intelligence and Automation. Our team consists of highly driven, technically talented people who are passionate about developing new innovative solutions to drive Walden's key business strategies.

Walden Advanced Concepts team is looking for talented and hand on Conversational and AI Engineer to drive the engineering and adoption of Conversational UI solutions to include Chat and Voice bots which will enhance the experience of our customers.

The General scope of the role will be to understand our current Chatbot platform and develop a common framework and reusable conversation objects using natural language processing (NLP), natural language understanding (NLU), machine learning (ML), API/Micro services development and Web/Mobile experience design concepts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a Conversation Engineer for AI / ChatBot lead technologist for Laureate, your key responsibilities will include:

  • Work with digital product management teams to determine business requirements and manage design, build and deployment of conversational UI initiatives
  • Lead the effort to determine architecture and design of conversational UI solutions by understanding needs from Product Management
  • Provide thought leadership in helping business leaders understand how conversational experiences will enhance customer engagement
  • Develop an approach for rapid prototyping and testing of various conversational flows and the impact of the same
  • Architect, design and help support a series of reusable components such as API's, Intent modeling and Machine learning models to promote configuration-based solutions
  • Passionate about performing hands-on work as well as accelerating teams by providing appropriate support
  • Work across a matrix organization The ideal candidate will have launched compelling and successful products, with specific focus on using AI and Chatbots. He/she will have experience in executing rapid prototyping methodologies, employing innovation frameworks to elicit and develop ideas, user experience design, and product development. Specific requirements include:

    Technical Skills
    • 7+ years of programming experience in Python, Java, .NET, Node,js or Javascript
    • 5+ years of web and mobile development experience
    • 2+ years' experience in exposing machine learning into various digital applications
    • 2+ year experience with developing chatbots with various SaaS providers or with frameworks like MS Bot framework
    • 2+ years' experience with developing micro services and API's
    • Understanding and demonstrated use of various design patterns to enable reusability
    • Experience with agile software development methods
    • Experience with CI / CD pipeline management
    • Strong communication skills
    • Experience in Conversational AI platform for enterprises using ML and Deep Learning
      Experience composing effective training and facilitation tools that socialize and have built momentum for innovative products or services launching into the marketplace

      EDUCATION:
      • Bachelor of Science in Computer Science or related field experience

Keywords: Laureate Education, Baltimore , AI / ChatBot Lead Technologist, Other , Columbia, Maryland

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