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Queue Coordinator

Company: ASRC Federal
Location: Columbia
Posted on: July 15, 2019

Job Description:

* Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers. * Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. * Help provide technical assistance and support for Workflow Management services * Monitor and support ticket workflows * Review, assign, reconcile and support the management of tickets throughout their lifecycle * Help coordinate with IT service providers and communicate outages and plans for recovery

Keywords: ASRC Federal, Baltimore , Queue Coordinator, Other , Columbia, Maryland

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