BaltimoreRecruiter Since 2001
the smart solution for Baltimore jobs

HME Support Rep.

Company: Mommy Jobs Online
Location: Glen Burnie
Posted on: September 13, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Baltimore , HME Support Rep., Other , Glen Burnie, Maryland

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Drive with Lyft - Make extra money that you can rely on. No experience necessary.
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to br be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: Chantilly
Posted on: 09/19/2019

Principal IT Project Integrator 3 - TS/SCI/Poly required (Security Clearance required)
Description: Northrop Grumman Mission Systems is currently seeking a Principal IT Project Integrator 3 with a TS/SCI and Polygraph Clearance. This position is located in Chantilly, Virginia.Roles and Responsibilities: (more...)
Company: Northrop Grumman
Location: Chantilly
Posted on: 09/19/2019

Staff Cyber Systems Engineer 5 - TS/SCI/Poly required (Security Clearance required)
Description: Northrop Grumman Mission Systems is currently seeking a Staff Principal Cyber Systems Engineer with a TS/SCI and Polygraph Clearance. This position is located in Chantilly Virginia.Role and Responsibilities: (more...)
Company: Northrop Grumman
Location: Chantilly
Posted on: 09/19/2019


TS/SCI Cleared Overnight Security Officer (Security Clearance required)
Description: Allied Universal Services is seeking a Department of Defense DoD Cleared Security OfficerOvernight-Shift: Friday-Tuesday 9:30pm-6am, 30/hr.The Cleared Security Officer will be responsible for the (more...)
Company: Allied Universal
Location: Chantilly
Posted on: 09/19/2019

Systems Integrator (Security Clearance required)
Description: Business Group Highlights IntelligenceThe Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military (more...)
Company: Perspecta
Location: Chantilly
Posted on: 09/19/2019

GEOINT Standards Data Modeler (Security Clearance required)
Description: Business Group Highlights IntelligenceThe Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military (more...)
Company: Perspecta
Location: Chantilly
Posted on: 09/19/2019

IT Service Readiness Coordinator (RC) with Security Clearance
Description: Job Description The IT Service Readiness Coordinator will be a Subject Matter Expert SME responsible for conducting, coordinating and verifying project control gate milestones activities through the (more...)
Company: CACI
Location: Chantilly
Posted on: 09/19/2019

Jr. Electrical Engineer (RADAR) with Security Clearance
Description: Description Centauri is a software and systems engineering company headquartered in Chantilly, VA with offices Nationwide. We are seeking a junior candidate to join our Radar Analysis team to support (more...)
Company: Centauri
Location: Chantilly
Posted on: 09/19/2019

Tactical Data Programs Enterprise Interoperability Systems Engineer
Description: , ISR Task Force CT operations About PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything
Company: Perspecta
Location: Chantilly
Posted on: 09/19/2019

Drive with Lyft - Make extra money that you rely on. No experience necessary.
Description: What is Lyft br Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to br be a Lyft driver is the perfect opportunity for you to set your own schedule (more...)
Company: Lyft
Location: Chantilly
Posted on: 09/19/2019

Log In or Create An Account

Get the latest Maryland jobs by following @recnetMD on Twitter!

Baltimore RSS job feeds