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Bilingual Customer Relations Representative

Company: Mariner Finance
Location: White Marsh
Posted on: September 14, 2019

Job Description:

Do you have experience identifying and responding to customer inquiries? Are you someone with a positive attitude and do you proactively communicate? If so, Mariner Finance has a unique opportunity for you to join our Compliance team as a Bilingual Customer Relations Representative (Spanish) at our Headquarters in White Marsh, MD.
Become a part of our dynamic company and join a Compliance team that offers an opportunity for accelerated professional growth! If you have a positive attitude and thrive in an entrepreneurial environment, we would love to hear from you!
Responsibilities:


  • Monitors, documents and responds to customer inquiries and complaints originated by phone calls, email or online.
  • Maintains the customer complaint logs and call ticketing system, and ensures it is up-to-date when provided for internal and external audits.
  • Investigates customer disputes accordingly; may require gathering information from specific branches and branch employees, reviewing customer and branch documentation, and recommending changes to customer accounts or credit history.
  • Works closely with members of the Compliance and Servicing Systems department to determine validity of customer credit report disputes.
  • Organizes and maintains storage of customer disputes and complaint documents as required.
  • Participates in special projects as assigned.
  • Additional duties and responsibilities may apply.

    Qualifications:


    • Bachelor's degree or equivalent years of experience in related field preferred
    • Ability to read and understand credit reports, account payment histories, account payment postings and delinquency grading
    • Strong verbal and technical writing skills
    • Proficient in Microsoft Office - including Outlook, Excel, Word and PowerPoint
    • Ability to work in a fast paced environment
    • Strong organizational skills to include prioritization, multitasking and attention to detail
    • Knowledge of lending, collections, fairness and ethics in consumer finance a plus
    • Bi-lingual English/Spanish language skills, required

      ---

      Physical Demands:

      While performing the duties of this job, the employee is frequently required to sit for extended period; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. ------Benefits:

      As a team member of Mariner Finance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction:


      • Competitive Salary
      • Medical, Dental, Vision
      • Life Insurances
      • 401k Match
      • Paid Time-Off
      • Education Reimbursement
      • Flexible Spending Account

        ---Mariner Finance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, creed, religion, gender identity, sex, marital status, sexual orientation, national origin, physical or mental handicap, covered veteran status, or other status protected by applicable law.

Keywords: Mariner Finance, Baltimore , Bilingual Customer Relations Representative, Other , White Marsh, Maryland

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