Core Service Specialist IV
Company: The Johns Hopkins Hospital
Posted on: October 13, 2019
Core Service Specialist IV Requisition #: 171568
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: May 30, 2019
Johns Hopkins employs more than 20,000 people annually across our
health system. Upon joining Johns Hopkins, you become part of a
diverse organization dedicated to its patients, their families, and
the community we serve, as well as to our employees. Career
opportunities are available in academic and community hospital
settings, home care services, physician practices, international
affiliate locations and in the health insurance industry. If you
share in our vision, mission and values and also have exceptional
customer service and technical skills, we invite you to join an
employer that is a leader and innovator in the healthcare
Serve as a team leader and mentor for junior staff members.
Identifies, analyzes and develops solutions to improve team related
issues. Coordinate complex financial workup for consultations,
ancillary and other related services per clinical scheduling
protocols Oversees the preregistration process to completion which
will include insurance verification, referral/authorization,
precertification (when applicable), financial work-up, financial
collection, informing patient of all financial liabilities and
inputting documentation into appropriate computer systems for
inpatient and outpatient services. Serves as a resource for
patients and physicians to contact regarding financial inquiries
within JHMI. Serves as patient advocate to ensure patients have
access to the appropriate clinical services. Provide patients with
educational material and physician information. Also provide
directions to other affiliates and clinical locations when
necessary. May be asked to perform scheduling functions when
required. . Maintains financial records according to departmental
Full-time, Day Shift
8:30 a.m. - 5:00 p.m.
Work Location: Johns Hopkins Outpatient Center, Baltimore, MD
Pay Grade: NF
Associate's degree required (4 years of equivalent work related
experience may be substituted). Bachelor's degree preferred.
Required Licensure, Certification, etc.
EPIC certification required within 90 days. Medical terminology
certification required or must pass JHH medical terminology
assessment with grade of 70% or complete 10-12 week medical
terminology course with grade of 70% within first year of
employment to maintain position.
Three (3) years related medical office, hospital, medical call
center or similar customer service environment. Extensive medical
insurance processing; medical billing experience preferred.
Comprehensive medical and insurance terminology; comprehensive
knowledge of hospital
and physician referral protocols; comprehensive knowledge of
medical insurance plans,
billing and regulations, especially managed care plans; PC word
spreadsheet applications; familiar with regulatory agencies (HSCRC,
HCFA, etc.) and
their impact on health service financing.
Keyboard - Must be able to type at least 40 words per minute.
Requires excellent verbal communication, telephone manner,
interviewing and interpersonal skills to interact with patients,
families, members of the health care team and external agencies.
Requires analytical skills
to resolve problems associated with appointment scheduling and
scheduling protocols and
to provide patients and referring physicians with information and
assistance in scheduling. Requires analytical ability to perform
calculations for financial work up and deductibles.
Typing 30 wpm; data entry 4000-6000 keystrokes with ???12% error
rate; following directions with 80% success rate.
""Johns Hopkins Hospital is a Smoke Free Campus""
Johns Hopkins Health System and its affiliates are Equal
Opportunity/Affirmative Action employers. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, protected
veteran status, and or any other status protected by federal,
state, or local law.
Patients are the focus of everything we do at The Johns Hopkins
Hospital. From our beginnings in 1889 to the opening of our most
advanced patient facilities in 2012, our mission to advance patient
care, education, and research, continues to change the course of
Keywords: The Johns Hopkins Hospital, Baltimore , Core Service Specialist IV, Other , Baltimore, Maryland
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