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Emergency Services Coordinator

Company: The Johns Hopkins Hospital
Location: Baltimore
Posted on: October 13, 2019

Job Description:

Emergency Services Coordinator Requisition #: 190592
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 9, 2019

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
Position Summary:
The Emergency Service Coordinator will perform all non-clinical services related to registration/discharge of a patient and their records. This position is also responsible for triaging all incoming calls to the department, and triage all calls to the call bell system. This position is responsible for billing preparation, and other processes associated with the patients and their associated medical records on an emergency basis, with variable patient flow and unscheduled arrivals. The ESC assists patients and physicians requesting services with JHMI. The position requires primary patient/family contact in the Adult Emergency Department to ascertain appropriate demographic information, insurance coverage and to initiate application for other sources of funding.

Knowledge:
Medical and insurance terminology and an excellent command of English grammar and spelling, both written and verbal. Requires working knowledge in medical insurance plans, billing and regulations, especially managed care plans, applicable to Inpatient and Outpatient Care and revenue and procedure code assignment; familiar with multiple payers' insurance verification guidelines. Must be able to obtain payer specific details, as necessary to ensure accurate coordination of benefits.

Education:
Work requires a level of knowledge in health care administration. Diploma/Certificate/GED required. 6 months-1 year of related experience required.

Work Experience:
A minimum of two years of relevant work experience in medical office, hospital, or similar customer service environment preferred.

Shift:
Night, Full Time (40 hours)
10:30 pm - 7:00 am
Rotating weekends
Non-Exempt

Work Location:
JHH, 600 N. Wolfe Street

Skills:
Requires excellent verbal communications, telephone manners, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, demeanor. Requires proficiency in PC usage and keyboard; working knowledge of spreadsheet applications (i.e. Excel) is preferable. Ability to perform with accuracy and attention to detail in a variable and time-sensitive environment. Ability to lead a team.

Required Licensure, Certification:
Successful completion of department training program and all related competency assessments.

Working Conditions:
Works in a spontaneous, fast-paced clinical environment that operates 24 hours a day, 7 days a week (with possible exposure to communicable diseases). Work requires visual acuity, attention to detail and physical ability to stand, walk or sit for extended periods of time. The different positions within the Emergency Services Coordinator responsibilities requires the flexibility of the employee to sit, stand, walk, push and pull patients (> 20 lbs), bend at the waist, lift
Johns Hopkins is a Smoke - Free campus.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

Company Description:

Patients are the focus of everything we do at The Johns Hopkins Hospital. From our beginnings in 1889 to the opening of our most advanced patient facilities in 2012, our mission to advance patient care, education, and research, continues to change the course of modern medicine.

Keywords: The Johns Hopkins Hospital, Baltimore , Emergency Services Coordinator, Other , Baltimore, Maryland

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