Emergency Services Coordinator
Company: The Johns Hopkins Hospital
Posted on: October 13, 2019
Emergency Services Coordinator Requisition #: 190592
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: Yes
Date Posted: Oct. 9, 2019
Johns Hopkins Health System employs more than 20,000 people
annually. Upon joining Johns Hopkins Health System, you become part
of a diverse organization dedicated to its patients, their
families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community
hospital settings, home care services, physician practices,
international affiliate locations and in the health insurance
industry. If you share in our vision, mission and values and also
have exceptional customer service and technical skills, we invite
you to join those who are leaders and innovators in the healthcare
The Emergency Service Coordinator will perform all non-clinical
services related to registration/discharge of a patient and their
records. This position is also responsible for triaging all
incoming calls to the department, and triage all calls to the call
bell system. This position is responsible for billing preparation,
and other processes associated with the patients and their
associated medical records on an emergency basis, with variable
patient flow and unscheduled arrivals. The ESC assists patients and
physicians requesting services with JHMI. The position requires
primary patient/family contact in the Adult Emergency Department to
ascertain appropriate demographic information, insurance coverage
and to initiate application for other sources of funding.
Medical and insurance terminology and an excellent command of
English grammar and spelling, both written and verbal. Requires
working knowledge in medical insurance plans, billing and
regulations, especially managed care plans, applicable to Inpatient
and Outpatient Care and revenue and procedure code assignment;
familiar with multiple payers' insurance verification guidelines.
Must be able to obtain payer specific details, as necessary to
ensure accurate coordination of benefits.
Work requires a level of knowledge in health care administration.
Diploma/Certificate/GED required. 6 months-1 year of related
A minimum of two years of relevant work experience in medical
office, hospital, or similar customer service environment
Night, Full Time (40 hours)
10:30 pm - 7:00 am
JHH, 600 N. Wolfe Street
Requires excellent verbal communications, telephone manners,
interviewing and interpersonal skills to interact with patients,
families, members of the health care team and external agencies.
Ability to demonstrate and convey a favorable image of the
organization and to conform to proper standards of professional
dress, attitude, demeanor. Requires proficiency in PC usage and
keyboard; working knowledge of spreadsheet applications (i.e.
Excel) is preferable. Ability to perform with accuracy and
attention to detail in a variable and time-sensitive environment.
Ability to lead a team.
Required Licensure, Certification:
Successful completion of department training program and all
related competency assessments.
Works in a spontaneous, fast-paced clinical environment that
operates 24 hours a day, 7 days a week (with possible exposure to
communicable diseases). Work requires visual acuity, attention to
detail and physical ability to stand, walk or sit for extended
periods of time. The different positions within the Emergency
Services Coordinator responsibilities requires the flexibility of
the employee to sit, stand, walk, push and pull patients (> 20
lbs), bend at the waist, lift
Johns Hopkins is a Smoke - Free campus.
Johns Hopkins Health System and its affiliates are Equal
Opportunity/Affirmative Action employers. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sexual orientation, gender identity, sex, age,
national origin, disability, protected veteran status, and or any
other status protected by federal, state, or local law.
Patients are the focus of everything we do at The Johns Hopkins
Hospital. From our beginnings in 1889 to the opening of our most
advanced patient facilities in 2012, our mission to advance patient
care, education, and research, continues to change the course of
Keywords: The Johns Hopkins Hospital, Baltimore , Emergency Services Coordinator, Other , Baltimore, Maryland
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