Company: PNC Financial Services Group
Posted on: October 13, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a full-time Teller Lead
within PNC's Retail Branch organization, you will coach Tellers on
customer service skills and supervise conversations that enable
referral opportunities for PNC products. You will also greet
customers in the lobby, educate customers on new technology,
supervise customer transactions, and assist with outbound calling
initiatives.This position will be based in Catonsville, MD at the
Catonsville retail banking branch.
- Coaches, mentors and leads tellers by example to deliver a
unique customer experience aimed at improving customer financial
wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions. Educates customers on
alternatives available for their financial interactions. Identifies
banking opportunities during the customer interaction and refers as
- Coaches, mentors and leads tellers by example in identifying
opportunities through meaningful conversations with customers,
making appropriate referrals to branch staff or PNC ecosystem
- Coaches, mentors and leads tellers by example in performing
lobby engagement activities to connect with customers and position
PNC products to meet their needs. Educates customers on options for
managing financial transactions by leveraging technology, tools and
- Coaches, mentors and leads tellers by example with clear
communication skills, transaction handling and problem resolution
processes. Assists the Branch Manager in performance management and
new hire selection processes.
- Coaches, mentors and leads tellers by example in adhering to
all policies and procedures, demonstrating sound judgment within
established limits. Ensures teller and branch daily operations and
maintenance transactions are completed in an efficient and accurate
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
- To learn more about this and other opportunities on our
team.Watch this video.
CompetenciesAccuracy and Attention to Detail Understanding of the
necessity and value of accuracy and attention to detail; ability to
process information with high levels of accuracy.
Addressing Customer Needs Knowledge of and ability to meet customer
needs by offering appropriate products in an appropriate
Coaching Others Knowledge of coaching concepts and methods; ability
to encourage, motivate, and guide individuals or teams in learning
and improving effectiveness.
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention Knowledge of and ability to utilize
processes, tools, and techniques for detecting, addressing and
preventing fraudulent situations.
Managing Multiple Priorities Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.
Matrix Management Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Tech Savvy Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Understanding Customer Needs Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers.
Roles at this level typically do not require a university / college
degree, but do require related experience or product knowledge to
accomplish primary duties. Typically requires 1+ years of related
experience. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Baltimore , Teller Lead, Other , Catonsville, Maryland
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