Company: The Johns Hopkins Hospital
Posted on: October 13, 2019
Scheduling Administrator - OBGYN Department Requisition #:
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: Sept. 27, 2019
Johns Hopkins Health System employs more than 20,000 people
annually. When joining the Johns Hopkins Health System, you became
part of a diverse organization dedicated to its patients, their
families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community
hospital settings, home care services, physician practices,
international affiliate locations and in the health insurance
industry. Great careers continually advance here.
Receive inbound contacts (calls, emails, faxes, etc.) from patients
and physicians requesting services within JHMI. Coordinate complex
appointment scheduling linking consults and ancillary services
required for assigned specialty services within the department,
maintaining patient demographic and insurance pre-registration
information in appropriate department scheduling system(s)
(Meditech, IDX, OCIS, MOSAIQ or EPIC). Provide patients with
information on physicians, directions to locations and educational
materials. Answer patients or physicians questions. Interviews
callers to obtain full understanding of what information is being
requested. Provide high quality customer service on every call.
Promote teamwork and call center success. Responsible for
satisfying the customer and maintaining the image of JHM.
High school diploma or GED required. Minimum of two years of
Requires a working knowledge of sub specialties in the department.
Requires a working knowledge of medical and insurance terminology.
Requires a working knowledge of hospital and provider referral
protocols. Requires a working knowledge of medical insurance plans,
billing, regulations, especially managed care plans. Requires
working knowledge of effective interpersonal communication and
service excellence. Requires working knowledge of PC Word
processing, PC spreadsheets and applications. Certification on host
systems EPIC, Meditech, OCIS, MOSAIC and IDX as appropriate within
introductory period. Requires proficiency on multi-line phone or
ACD or similar system, copier, fax machine, calculator, information
applications (scheduling, registration, referral management, etc.)
and any other technology applications required for the position
(electronic insurance verification, email, etc.) Must meet call
performance, schedule adherence, data accuracy and quality
standards. May require knowledge of referral tracking and handling
of medical records.
Ability to type 35 wpm preferred. Require excellent verbal and
written communication, professional telephone manner, interviewing
and interpersonal skills to interact with patients, families,
members of the health care team and external agencies. Requires
ability to work with diverse people and deal effectively with angry
and/or upset customers.
Requires a minimum of two years related of experience in medical
office, hospital, medical call center or similar customer service
environment including a comparable level of administrative
experience in the military.
Days, Full Time (40 hours)
Weekend Work Required
JHHS, 3910 Keswick Road, South Building, Baltimore MD 21211
Johns Hopkins Health System and its affiliates are Equal
Opportunity/Affirmative Action employers. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sexual orientation, gender identity, sex, age,
national origin, disability, protected veteran status, and or any
other status protected by federal, state, or local law. The Johns
Hopkins Hospital is a smoke free campus.
Patients are the focus of everything we do at The Johns Hopkins
Hospital. From our beginnings in 1889 to the opening of our most
advanced patient facilities in 2012, our mission to advance patient
care, education, and research, continues to change the course of
Keywords: The Johns Hopkins Hospital, Baltimore , Scheduling Administrator, Other , Baltimore, Maryland
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