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Eng 3, Technl Prodt Sales Suppt

Company: Comcast
Location: Greenbelt
Posted on: November 11, 2019

Job Description:

Business Unit: Job Summary:
Responsible for providing subject matter expertise on the design and
implementation of complex data network and voice solutions for business
class customers. Works as a collaborative member of the sales team to
market and sell the Company's product lines. Provides insight to
customers on current network solutions. Works closely with account
executives on presentations and the technical design of new sales. Has
in-depth experience, knowledge and skills in own discipline. Usually
determines own work priorities. Acts as resource for colleagues with
less experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our
communitiesCore Responsibilities:
- Provides timely, technical support and problem resolution for field
service questions.
- Supports Sales team with product modifications and engineering
expertise for custom projects.
- Performs needs analyses for the Company and its customers, and
produces strategic, cost-effective solutions.
- Serves as Subject Matter Expert on Business Class products.
- Designs solutions for the customer that meets their business
applications, as well as assures protected circuit design, disaster
recovery situations, and appropriate bandwidth for future growth.
- Translates complex technical design requirements into information that
customers can understand and respond to.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.Job Specification:
- Bachelors Degree or Equivalent
-
-
- Generally requires 7+ years related experience



?Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Baltimore , Eng 3, Technl Prodt Sales Suppt, Other , Greenbelt, Maryland

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