Audience Insights Manager

Company: International Justice Mission
Location: Washington
Posted on: April 1, 2026

Job Description:

Who We Are International Justice Mission ( IJM ) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1, 2 00 professionals are at work worldwide in over 3 0 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. W e believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence , we are seeking a n Audience Insights Manager to join our Global Marketing team. The Audience Insights Manager will play a catalytic role in moving hearts toward joining this mission. This position is about transforming how IJM understands and engages the people who fuel the mission. As a part of the Global Marketing organization, you will partner with regional and global teams to translate donor insights into actionable plans and strategy, connecting segmentation, behavioral data, and market trends to decisions that accelerate growth, deepen retention, and strengthen lifetime value. This pos ition is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates . It reports to Global Director of Insights & Strategy an d is only available for candidates with the right to work in the US. Responsibilities Strategy & Knowledge Development & Implementation Analyze and deepen audience understanding via primary and secondary research to identify growth opportunities and emerging risks. Activate uncovered insights by influencing strategies and plans for donor acquisition, retention, and increased lifetime value. Translate audience understanding into clear, compelling narratives for cross-functional stakeholders. Consult and coach teams on developing insight-driven briefs that inform campaign strategy, messaging, channel selection, and resource allocation. Support annual and quarterly planning cycles with insight-based forecasts and recommendations. Maintain segmentation models, audience definitions, and strategic documentation. Build an agile testing toolkit for pre and in-market testing capabilities. Communication Present findings and recommendations to senior leaders in clear, decision-ready formats. Elevate risks or gaps in data that may impact strategic decisions. Communicate trade-offs between short-term performance gains and long-term donor health. Maintain responsive and proactive communication with project managers and cross-functional partners. General Tasks Participate in IJM’s community of spiritual formation. Actively manage projects within work management systems. Continuously strengthen analytical tools, methodologies, and industry best practices. Qualifications 5 years in analytics, donor insights, marketing strategy, or audience research; Strong ability to connect data to business strategy; Experience with CRM systems, dashboards, and performance reporting; Skilled at influencing without formal authority; Passionate about using insights to fuel mission-driven growth; Ability to connect audience understanding (data, research, trends) to broader growth strategies. Moves fluidly between conceptual thinking and practical execution.; Strong proficiency in analyzing data sets (survey-based data, behavioral/performance dashboards) and extracting clear, actionable insights. Experience with dashboards, reporting tools, and segmentation frameworks preferred; Ability to synthesize quantitative and qualitative findings into compelling, decision-ready narratives for cross-functional and senior leaders; and E xperiencing designing pre and in-market testing with agile tools and research partners. Critical Qualities Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building ; Highly curious and intellectual rigor. Naturally asks “why?” to seek patterns and deep understanding, challenges assumptions, pursues clarity over convenience; Influence over authority: able to build trusting relationships across teams and levels within the organization and guide strategy through insight rather than positional power; Excellent communication skills with an emphasis on distilling complex information into simple, actionable recommendations avoids unnecessary complexity; and Strong time management and organizational skills to manage multiple stakeholders, projects, and priorities while maintaining accuracy and attention to detail. Application P rocess Upload Resume, Cover Letter & Statement of Faith* in one PDF document . *What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship. What does IJM have to offer? Comprehensive Medical/Dental/Vision benefits Monthly commuter and parking benefits in the DC metro area Retirement benefit options Paid leave starting at 23 days 1 2 holidays (plus early release the day prior) Daily, quarterly , and annual community spiritual formation Robust staff care resources IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate ’ s value congruence and thorough background, police clearance, and reference check processes. At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.

Keywords: International Justice Mission, Baltimore , Audience Insights Manager, PR / Public Relations , Washington, Maryland