Jr. Business Analyst / Salesforce Administrator

Company: CIENA
Location: Baltimore
Posted on: May 25, 2020

Job Description:

Ciena may well be the most important technology company you've never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G --- literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.What will you do at Ciena?

We are looking for an individual interested in developing their career in Global Revenue Operations. The Jr. Analyst/Salesforce.com Administrator will assist, support and enable Ciena's Global Revenue Operations team with the continued management and evolution of its Salesforce.com CRM platform. The ideal candidate will work with a team of seasoned Sales and Marketing Operations professionals, and will be responsible for eliciting and documenting requirements, testing of new CRM functionality, preparing training materials, and providing administrative and user support for the Salesforce.com platform. This individual will also support Revenue Operations in the definition, documentation, and implementation of systems and processes that make sales and marketing more efficient and effective. Interact with a worldwide network of employees in a fast-paced high-tech environment.

Responsibilities:

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• Respond to daily user requests for help (e.g., with reporting, CRM functionality usage, uploading contacts/leads, campaign setup, files support)
• Use master data tools to manage Salesforce account hierarchies
• Create new materials for training on CRM functionality and other relevant systems (documents, videos, WalkMe)
• Perform regular Salesforce administrative duties to keep the data and users in CRM up-to-date
• Prepare dashboards and reports for sales and marketing
• Work closely with the Operations and IT teams in requirements gathering as a part of our burgeoning Salesforce agile development practice
  
  
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  • Perform user acceptance testing for CRM enhancements
  • Assist the Operations team in other operations-related tasks as needed
    
    Collaboration with Stakeholders:
    
    The Jr. Analyst/Salesforce administrator will be a part of the Global Revenue Operations team and will work closely with the IT team supporting the Salesforce.com platform in rolling out new functionality in CRM. Your work will have a direct impact on our worldwide sales and marketing teams, supply chain, and finance teams. The analyst will help the sales and marketing organization run smoothly and support business strategies and goals in the full adoption and streamlining of our Salesforce.com implementation.
    
    Requirements:
    
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    • Attention to detail and strength in organization and documentation
    • Ability to manage between multiple projects and priorities
    • Excellent written and verbal communication
    • Familiarity with requirements elicitation, agile development, and user acceptance testing
    • Ability to work effectively in diverse cross-functional teams (across potentially multiple time zones)
    • Enthusiastic; able to deal with and clarify unknowns or ambiguity
    • Analytical mindset
    • Proficiency with MS Office
    • Technical acumen to work with multiple systems
    • Experience using salesforce.com preferred
    • Self-motivated with the ability to work independently
      
      Rewarding experience. Meaningful outcomes.
      
      Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.
      
      A distinct way to work
      
      Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.
      
      Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.
      
      Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.
      
      What you can expect from us
      
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      • You will receive notification of your successful application
      • Successful applicants will be contacted by Talent Acquisition for an initial discussion
      • If suitable you will be considered for the short list and our formal interview process
        

Keywords: CIENA, Baltimore , Jr. Business Analyst / Salesforce Administrator, Professions , Baltimore, Maryland