Counter Sales Associate
Company: White Cap
Posted on: November 23, 2020
Company Overview Previously known as HD Supply - Construction &
Industrial and now known as White Cap Supply Holdings, Inc., we are
made up of three distinct businesses called White Cap, Contractors'
Warehouse and Brafasco:
- WHITE CAP is the nation's leading distributor of specialty
hardware, tools, safety supplies, concrete accessories and
materials for professional contractors.
- BRAFASCO is an industrial distributor in Canada specializing in
fasteners, safety supplies and tools.
- CONTRACTORS WAREHOUSE (formerly known as Home Improvement
Solutions) offers remodeling and construction supplies to
contractors and trade professionals through local retail outlets.
With customer-facing locations across the U.S. and Canada, White
Cap Supply Holdings is a leading distributor of specialty concrete
and construction products and services in North America serving
professional contractors across non-residential, residential and
other markets. White Cap Supply Holdings is headquartered in
Norcross, GA, and has approximately 269 locations across 39 U.S.
States and six Canadian provinces. Approximately 5,600 associates
provide support for more than 200,000 customers annually. White Cap
Supply Holdings provides specialty concrete and construction
products serving professional concrete contractors and
self-performing general contractors, as well as all professional
contractors who require power tools and accessories, safety
equipment, and fastening products in non-residential, residential
and other markets. In addition to value-add services, White Cap
Supply Holdings offers a portfolio of 400,000 SKUs that include
concrete accessories and chemicals, engineered materials and
fastening systems, steel products, tools and equipment, building
envelope, safety and consumables, and wood products. White Cap
Supply Holdings is commonly referred to simply as White Cap. Job
Description & Qualifications Job Summary Responsible for assisting
with counter sales and customer service Major Tasks,
Responsibilities and Key Accountabilities
- Receives, researches, and answers customer questions regarding
accounts, products, rates and services offered, via telephone or in
- Engages with both counter customers and phone customers to
fully identify needs, respond to inquiries or questions, and offer
- Processes orders, quotes prices, enters orders into the system
and provides order information to customers. Pull orders as
- Communicates product features, benefits, and warranty policy
information to customers.
- Demonstrates knowledge of products and their applications
(provides technical advice, troubleshoots, and helps resolve
- Upsells by identifying related products, add-on extensions and
making customers aware of product promotions.
- Ensures merchandise displays are stocked and clean.
- May perform other duties as assigned Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, and techniques.
Work typically involves regular review of output by a senior
coworker or supervisor.
- None. Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility. Preferred Qualifications &
Job Specific Details Preferred Qualifications
- Demonstrated success providing excellent customer service.
- Experience using sales order computer software, familiarity
with Eclipse preferred.
- Knowledge of HD Supply construction and industrial products.
PRID PRID161 Job Locations US-MD-Laurel Posted Date 3 days ago
(11/17/2020 11:38 AM) Job ID 2020-40387 Business Unit Construction
Industrial WC Functional Area Sales Remote Position? No Position
Type Full-Time White Cap is an Equal Opportunity
Minority/Female/Individuals with Disabilities/Protected Veteran and
Affirmative Action Employer. White Cap considers for employment and
hires qualified candidates without regard to age, race, religion,
color, sex, sexual orientation, gender, gender identity, national
origin, ancestry, citizenship, protected veteran or disability
status or any factor prohibited by law.
Keywords: White Cap, Baltimore , Counter Sales Associate, Professions , Laurel, Maryland
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