Preventative Maintenance Technician
Company: Sears Holdings Corporation
Location: Columbia
Posted on: January 14, 2021
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Job Description:
A sign on bonus may apply to qualified candidates! JOB SCOPE:
Responsible for basic technical service on all Home Appliance
products, including Refrigeration (non-sealed systems), Cooking,
Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn
and Garden. JOB SUMMARY: The Preventative Maintenance Technician is
responsible for providing technical service on Preventative
Maintenance calls, rework and inspection calls, shuttling necessary
parts and supplies for service repair completion for Repair
Technicians, and performing on-the-job training tasks when working
with a Repair Technician on call types. JOB
DUTIES/RESPONSIBILITIES: Performs Preventative Maintenance Checks
in the customer's home. Perform rework and inspection calls in
customer s home and retail or warehouse locations. Rides with, or
meets, Technician at designated location to assist on service call
when assigned. Shuttles and/or installs necessary parts and
supplies for service repair completion Works as a dedicated team
member to ensure fast, flexible and expert service to every
customer Demonstrates a sense of urgency to meet customer time
commitments Completes all Technician training elements successfully
within required timeframes Meets key performance metrics and
productivity goals as defined by the business Provides
knowledgeable and courteous preventative maintenance service Looks
continuously for methods to improve business performance and
enhance the customer experience Offers and sells the company s
members value added products and/or services during repair calls.
Receives truck stock at home If the Company vehicle is retained at
the Technician's place of residence Maintains truck stock inventory
within the prescribed Company guidelines and standards Follows the
truck maintenance schedule, and keeps a clean, organized truck
Adheres to all Company policies and procedures Performs other
duties as assigned REQUIRED SKILLS: Ability to physically aid the
Service Technician in the handling of appliances or equipment to be
repaired Ability to work variable and flexible hours, including
required overtime as needed Ability to apply appropriate use of
security, maintenance, and safety procedures and equipment to
protect Company and customer assets (truck, tools, parts,
inventory, safety equipment) Ability to communicate effectively
with the Service Technician and customer in a knowledgeable and
courteous manner Ability to read and utilize reports as needed
Excellent communication skills, both verbal and written; Ability to
read, write and speak English Ability to follow Quality Management
System (QMS) process guidelines Mechanical aptitude ability Ability
to convey a positive image of the Company in all actions and
behaviors Ability to constantly lift, carry, push, or pull up to 20
lbs (frequently lift, carry, push or pull 50 lbs; occasionally
lift, carry, push or pull 100 lbs) Ability to constantly reach
outward, handle and finger objects, stand, walk, and sit Ability to
frequently bend, squat, kneel, twist, turn, climb, and crawl
Ability to occasionally reach above shoulder and type using a
keyboard Ability to frequently drive automatic transmission vehicle
Ability to read, write and speak English Ability and/or willingness
to offer and sell to the company s members value added products
and/or services during repair calls JOB REQUIREMENTS: Valid Driver
License for the State of employment 18 years of age or older
PREFERRED SKILLS: High school diploma
Keywords: Sears Holdings Corporation, Baltimore , Preventative Maintenance Technician, Professions , Columbia, Maryland
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