Clinical Training EHR Support Analyst
Company: UOFMARYLANDMEDSYS
Location: Baltimore
Posted on: April 10, 2021
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Job Description:
General SummaryUnder general administrative direction, the
Clinical Training & EHR Support Analyst supports the Portfolio
Electronic Health Record training for the University of Maryland
Medical System. This role will provide direct technical support for
clinical and operational end users of the electronic health record.
This role will provide high level front line customer service and
interact with staff in a professional manner. This staff will round
on units, answer support calls from departments, and solve/answer
hardware/software/workflow questions. Activities include tracking
and documentation of user requests, engaging appropriate
site/corporate /client resources to support the operations and
timely closing of support requests. This role will assist in the
development and implementation of strategic initiatives that will
enable employees to develop competence in the use of computer
software and systems utilized by both clinical and non-clinical
employees throughout the University of Maryland Medical System
(UMMS).This role is accountable for the quality of informatics
training and support services delivered, for coordination with
IS&T application training teams, and for contributing to the
design and maintenance of systems to support multidisciplinary team
functioning and continuity of services within UMMS Hospitals and
the Medical System. The Clinical Training & EHR Support Analyst
also may manage small to medium projects or specific aspects of
projects and initiatives for training and support for clinical or
business applications in the healthcare environment.Principal
Responsibilities and TasksThe following statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. These are not to be
construed as an exhaustive list of all job duties performed by
personnel so classified.1. Participates in managing training
projects for assigned application(s) including the design,
development, delivery, evaluation, continuous improvement,
optimization training and/or other performance improvement and
staff development with direction and supervision from the Training
Leadership team.A. Effectively delivers assigned IT application
training programs that support the strategic initiatives of UMMS
Hospitals and UMMS.B. Develops and tests web-based training
programs using standardized system. C. Assimilates training needs
and develop training modules to effectively meet the needs of a
diverse organization. D. Provides customer support during and
following go-live. 2. Coordinates logistics associated with
training delivery preparation activities such as copying and
assembling printed materials, set-up, maintenance of training
rooms, equipment preparation, post training clean-up, etc. 3.
Participates in training-related performance improvement
initiatives and with maintaining training metrics. Follows
effective control processes and compliance monitoring to ensure
risks are: measured, monitored, controlled, and mitigated. Uses
researched-based/best practice methodology, Assists with
verification and validation of software programs and materials
utilized in training programs for completeness and accuracy. 4.
Conduct training as a primary trainer or act as an assistant to
another credentialed trainer during end user classes for new
implementations, ongoing training and upgrade/functionality
enhancement training. 5. Communicate Portfolio EHR changes and
enhancements to end users in specialty area and service lines area
of designated support. 6. Supports with the maintenance, ongoing
training, education and support of organizational Portfolio Super
Users and maintains relationships and communication with Super
Users and organizational leadership. 7. Assist with development and
delivery of scenario-based training, as needed. 8. Assist with
curriculum refinement, course development and training material
preparation, as needed. 9. Participates as a member of various
project workgroups, attends meetings as required.10. Provides
consulting services to departments within and outside the UMMS
organization to develop EHR Training plans, programs, and support
models for computer systems.11. Develops constructive work
relationships with other IT team members and customers inside and
outside the Medical System. Serves as a resource for and mentors
trainers of all levels and reports progress to Leadership.12.
Independently leads ongoing education and development of department
staff for cross-training, continuing education and professional
development.13. Facilitates and/or attends team meetings and other
assigned meetings as needed. Completes post-meeting minutes and
communicates information to training team members. Completes
projects, assignments, and goals within desired timeframes.14.
Provides first level problem analysis, acquires a base knowledge of
assigned applications to support clinical and operational
departments. Responds to calls regarding clinical hardware and
software. Escalates calls to leadership or relevant departments as
necessary.15. Assists customers to identify and specify the nature
of basic to moderately complex requests or problems. Assists in
troubleshooting and managing minor clinical hardware and equipment
requests.16. Acts as the primary support of the EHR systems
solutions for the user community.17. Assists with application
support testing/training activities as directed.18. Maintains
proficiency in UMMS local hospital systems, policies, credentials
and procedures as required.19. Works with multidisciplinary project
and operational staff to help implement, maintain and improve the
EHR.20. Log problems, issues and requests when appropriate.
Collects data from customers to aid problem
determination/resolution. Provides on-going follow up to customers
throughout the support process until the resolution of
issues.Education and Experience1. Bachelor's degree in Nursing or
applicable field or comparable applicable industry experience
preferred.2. Where applicable for Clinical Roles, clinical
licensure in the State of Maryland, or eligibility for licensure
due to Compact state agreements is required..3. Three or more years
of clinical experience or comparable education and clinical
experience in related healthcare field required.4. Informatics or
Training Industry Certification recommended.5. Application
credentialing required within first 90 days of hire.Knowledge,
Skills and Abilities1. Knowledge of Microsoft Windows, Word, Excel,
Access, PowerPoint, basic computer concepts, knowledge of
microcomputer operating systems and application software
required.2. Excellent customer service skills and the ability to
work with all levels within the organization.3. Effective verbal
and written communication skills are necessary to advise and
consult with user personnel and make formal presentations of
project findings and recommendations.4. Ability to explain complex
technical issues to both technical and non-technical customers are
required.5. Self-motivated, highly organized and detail oriented
skills are required.6. Demonstrated ability to be adaptable and
flexible based on changing business and training environment needs
is required.7. Ability to work in a team-oriented environment is
required. Develops effective working relationships and maintains
excellent communication with other team members.8. Excellent
organization skills: demonstrates confidence and creativity. -
provided by Dice
Keywords: UOFMARYLANDMEDSYS, Baltimore , Clinical Training EHR Support Analyst, Professions , Baltimore, Maryland
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