Senior OMS Business Analyst

Company: dentsu
Location: Columbia
Posted on: May 16, 2022

Job Description:

Company DescriptionMerkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.Job DescriptionWe are currently seeking a Business Analyst/Consultant to join our OMS team. This individual will consult with our clients on the order management and commerce best practices, helping them to make smart decisions. This person will also be defining business process flows, business and functional requirements that ultimately lead to a successful implementation of an OMS platform.ResponsibilitiesAct as the subject matter expert on Order ManagementWork closely with the Engineering and Delivery teamsLead discovery sessions with the clientManage the implementation effort leveraging Confluence and JIRAFacilitate user acceptance testingDocument the requirements and specificationsQualifications2+ years in a client facing role (consultancy or agency preferred)Experience implementing or consulting on OMS implementationsA strong understanding of digital commerceUnderstanding of Distributed Order Management, Order Capture, Vendor Drop Ship, Global Inventory Visibility, Payment Processing, Endless Aisle, and Reverse Logistics conceptsAbility to create order management process flowsFamiliarity with mapping APIsExperience with IBM Sterling OMS, Salesforce OMS or Manhattan OMS are nice to haveExperienced documenting requirements and creating user storiesComfortable using JIRA and Confluence for requirements management.Ability to work effectively within a project team Additional InformationAt Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.All your information will be kept confidential according to EEO guidelines.#LI-LD1

Keywords: dentsu, Baltimore , Senior OMS Business Analyst, Professions , Columbia, Maryland