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IT Support Analyst

Company: Blue Cloud Pediatric Surgery Centers LLC
Location: Glen Rock
Posted on: June 26, 2022

Job Description:

ABOUT USBlue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.As our network of ASCs continues to grow, we are actively recruiting a new IT Support Analyst to join our talented and passionate care team.
OUR VISION & VALUESAt Blue Cloud, it?s our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.

  • We cheerfully work hard
    • We are individually empathetic
      • We keep our commitments
        ABOUT YOUYou have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
        YOU WILL
        • Provide high-quality customer service, responding to requests and issues accurately and promptly
        • The role requires detailed and in-depth knowledge of applications including use of software or infrastructure components
        • Provide security administration, troubleshooting software, providing guidance to the user base, and working with support personnel to address technical issues
        • Log incidentS and requests accurately
        • Provide first line investigation and diagnosis of incidents and requests
        • Troubleshoot moderate to complex issues and requests as they relate to client technologies
        • Troubleshoot the cause of problems, not just the symptoms, acting to prevent problems from recurring
        • Resolve issues in the prescribed time limits; otherwise escalates to appropriate Level 2 personnel and follows standard operating procedures as agreed upon regarding ticket ownership
        • Participate in efforts to continuously improve Level 1 performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction
          • Work with a passionate, dedicated, and talented team in a growing organization committed to doing good
            • Health insurance, Flexible Spending and Health Savings Accounts, disability coverage and additional voluntary plans
              • 401k plan, including company match
                • Paid Time Off
                  • No on call, no holidays, no weekends

Keywords: Blue Cloud Pediatric Surgery Centers LLC, Baltimore , IT Support Analyst, Professions , Glen Rock, Maryland

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