Dispatch Supervisor

Company: First Transit
Location: Baltimore
Posted on: September 25, 2022

Job Description:

Have you considered being a Dispatch Supervisor? Now is your chance! First Transit is looking for Dispatch Supervisors to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors works closely with the General Manager to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints. If you have the drive, confidence, and determination to succeed, First Transit is looking for you! That is why our employees call this the “love-what-you-do” line of work! Job Purpose Monitors vehicle operations and provides direction to ensure on time operational performance, clean and professional appearance for employees and vehicles, compliance with all safety and training practices and adherence to Company policy and procedures and as directed by the AGM-Operations and the General Manager. Guides daily activities and work schedules of bus operators. Ensures that dispatch and supervisory offices and files are organized, professional and efficient in appearance and function. Coordinates or handles incident/accident response and reporting, customer service and lost and found issues as they may occur. Rides buses on a daily basis to perform safety, operations and driver ride checks. Engages with Maintenance to ensure bus repairs, service, fueling bus wash and other issues are managed. May perform any or all of the tasks below. Our Dispatch Supervisors enjoy:

• Tremendous career with opportunities for advancement
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
• Fun and friendly work environment
• A great work environment Our Dispatch Supervisors are responsible for:
  • Supervises road operations and staff to ensure on time, safe and consistent performance in compliance with client contract, CBA, and Company standards. Ensures that shuttle drivers comply with all licenses, ID, appearance, contact, schedule, and hygienic standards. Regularly rides buses to perform driver ride checks, review safety procedures and equipment are in place, perform IP contacts and ensure that operations are running on schedule and consistent with requirements. Tracks trip performance and works to ensure on time performance and that all routes are followed, buses stop at all stops, and safety measures routinely employed. Regularly visits all parking lots and garages to ensure operational and safety compliance. Anticipates and manages weather and crisis situations in coordination with the management team and weather/crisis plan.
  • Counsels, coaches, and supplements training for drivers, field operations supervisors and dispatchers. Performs daily ride checks and IP contacts, regularly and routinely inspects holding lots and all buses/vehicles to ensure proper parking, use of wheel chocks, reasonable cleanliness and vehicle shut down when not in use. Continually observes and corrects as needed employee uniform and certification requirements to include proper wearing of airport security badge and carrying valid CDL and medical card.
  • Coordinates with Maintenance regarding vehicle repairs as needed and keeps AGM and GM informed on all maintenance observations and issues.
  • Works as a Field Operations Supervisor or Dispatcher as needed. Handles radio communications, telephone, callout coverage, run scheduling and substitutions/coverage, charters, drug & alcohol testing when required and all other necessary operations duties. Records, issues and monitors driver attendance and assists AGM-Operations with attendance reporting and disciplinary actions.
  • Maintains accurate daily records/reports of operations and submits them in an organized and timely manner at the end of every shift. Reviews previous/current day/shift dispatch logs, field reports, standby assignments, and related communications to ensure awareness of operational status and preparation for duty. Handles accident, incident and other reports and situations skillfully and carefully as needed.
  • Maintains CDL-B license with Passenger endorsement and drives shuttle bus routes when necessary. Handles other duties as assigned which may include but not be limited to projects, scheduling and routing, training, payroll, and other tasks as required. May assist in driver training. Uses sound judgment to manage employees and recommend disciplinary actions or commendations when appropriate. To qualify as a Dispatch Supervisor, you'll need:
    • High school diploma or equivalent; some college strongly preferred.
    • Ability to communicate clearly in English, verbally and in writing.
    • Class B CDL with Passenger and Air Brake endorsement.
    • Ability to drive shuttle buses / passenger coaches in revenue service when necessary. First for a Reason Benefits We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. Diversity & Inclusion Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day. Professional Advancement Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. Extensive Training Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. Community Service & Impact Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others. First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY! We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Transit, Baltimore , Dispatch Supervisor, Professions , Baltimore, Maryland