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IT Technician, User & Support Services

Company: University of Maryland, Baltimore
Location: Baltimore
Posted on: September 25, 2022

Job Description:

*The University of Maryland, Baltimore (UMB), School of Medicine - Office of Information Services*is currently recruiting for an*IT Technician, User & Support Services*position. This position will provide advanced level remote and local system user desktop support affecting multiple types of endpoint computing devices. *This position will be allowed to telework 1x per week.* *Benefits Information:* UMB offers a comprehensivebenefits packagethat prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous leave package that includes over 4 weeks of vacation accrued each year, paid holidays, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). UMB employees are strongly encouraged to follow all CDC recommendations related to COVID-19 vaccinations and booster doses. Employees whose job duties require them to work in clinical settings or at clinical or field sites continue to be subject to the vaccine requirements of those sites. For additional information on protocols and exemptions, please visit the COVID-19 website. *Essential Functions:* * Perform software, hardware, and other peripheral configuration, installation, repair, and maintenance for end users. Hardware supported includes desktops, laptops, mobile devices, etc. Assist in the support of virtual desktops, software, and related equipment. * Assist with development of customer-facing documentation to assist with use of user technologies. * Provide physical installation of computer equipment at customer location. Prepare desktop equipment for deployment and install operating system and a variety of software based on user area of responsibility. * Serve as secondary contact & support for user technology management software solutions. Respond to and troubleshoot issues as they occur in order to resolve or prevent user issues. Diagnose technical issues and seek resolution. * Create and manage Active Directory objects to include accounts, groups, organizational units, and group policy objects. Leverage Active Directory objects to configure appropriate file/data access rights and troubleshoot related issues. * Coordinate updates of antivirus, patch, and other asset deployment management to user devices * Track and maintain records of computer equipment by documenting hardware and related deployment details. * Assist with user technology related IT security implementation tasks under the guidance of the Security Compliance team. * Provide support to customers utilizing video conferencing systems. Assist with troubleshooting problems with audio/video, recommend the appropriate solution for the proposed event. * Perform other related duties as assigned. *Education:*Bachelors in computer science, information technology, or a related field of study. *Experience:*One (1) year of experience with the types of hardware and software to be supported. *Supervisory Experience:*N/A *Certification/Licensure:*N/A *Other:*May consider a combination of directly related experience and education. *Hiring Range: $60 - $65K*(Commensurate with education and experience) UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department atHRJobs@umaryland.edu. If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contactHRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address. **Job:** **Reg or CII Exempt Staff* **Organization:** **School of Medicine - Information Services* **Title:** *IT Technician, User & Support Services * **Location:** *null* **Requisition ID:** *2200015M*

Keywords: University of Maryland, Baltimore, Baltimore , IT Technician, User & Support Services, Professions , Baltimore, Maryland

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