IT Program Analyst

Company: Guidehouse
Location: Glenelg
Posted on: January 27, 2023

Job Description:

Job Family:Program ManagementTravel Required:NoneClearance Required:Public TrustWhat You Will Do:

• Provide general support to NIH-wide programs managed by the NIH OMA Division of Compliance Management (DCM), Management Operations Branch (MOB) staff to include research and reviews/assessments (e.g., edit, assist with development, and provide recommendations) related to requests submitted to each of these programs: Manual Chapters, Delegations of Authority (DOAs), Organizational Changes, and Policy Manuals.
• Support staff to solve inter- and intra-departmental functions and tasks including improvements to the program's specific systems, policies and procedures, processing submissions for clearances and approval; develop internal standard operating procedures (SOPs) to enhance and streamline functional areas.
• Assist MOB program leads on IT initiatives including requirements assessment and development, workflow development and maintenance, and perform user acceptance testing.
• Assist with further developing and updating MS Teams Platforms, and intranet and internet SharePoint program sites, provide update recommendations and coordinate changes with MOB staff.
• Support the development and implementation of stakeholder communication and training using a variety of communication tools, including PowerPoint, Articulate and other emerging technology.
• Assess program processes and additional data and make recommendations to improve the program's specific systems, policies, and procedures; process submission requests from NIH staff related to new or modified manual chapters for clearance and approval; check email inboxes, add information to spreadsheets for tracking purposes; completing template memos and emails; provide updates as status changes.
• Research, analyze, prepare, and submit multi-media presentations, summary reports and recommendations on special projects to enhance program functions or implement new requirements.
• Assist program staff with administrative functions on special projects, coordinating communications, consolidating responses for submissions, coordinating teleconferences and meetings, and other collaborative solutions for program modernization efforts.
• Collect, analyze, and organize relevant qualitative and statistical evaluation information and program information to prepare clear and effective reports.
• Review outgoing correspondence and other documents for procedural and grammatical accuracy, accessibility, proper format, and conformance to established policies and procedures.
• Organize meetings and conferences; invite attendees; coordinate audio/visual requirements; coordinate teleconferencing; confirm speakers/presentations; prepare and disseminate agendas, handouts, and other required documents; prepare and consolidate notes, action items and follow-up, including partnering with senior leadership to guide, train and update, stakeholders.
• Handle and resolve complex and/or unusual problems and emergency situations as they arise; work with staff to improve the efficiency and effectiveness of administrative operations; develop expeditious and efficient methods to solve problems.
• Manage multiple priorities, communicate effectively both written and verbally, and work independently and with a team. What You Will Need:
  • Bachelor's degree in a related field.
  • Minimum of three (3) years of related management experience.
  • Experience assessing and developing requirements documentation, developing workflows and user acceptance testing.
  • Proficiency with SharePoint maintenance and MS Office 365, including use of Excel, Outlook, Teams, Word, and Project Management.
  • Experience developing and implementing employee training using a variety of training methods and materials, including online options, desk references, guidebooks, presentations, and examples.
  • Manage multiple priorities, communicate effectively both written and verbally, and work independently and with a team.
  • Strong communications skills, both oral and written, to a diverse stakeholder group.
  • Excellent analytical, organizational and time management skills. What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:
    • Medical, Rx, Dental & Vision Insurance
    • Personal and Family Sick Time & Company Paid Holidays
    • Parental Leave
    • 401(k) Retirement Plan
    • Group Term Life and Travel Assistance
    • Voluntary Life and AD&D Insurance
    • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
    • Transit and Parking Commuter Benefits
    • Short-Term & Long-Term Disability
    • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
    • Employee Referral Program
    • Corporate Sponsored Events & Community Outreach
    • annual membership
    • Employee Assistance Program
    • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
    • Position may be eligible for a discretionary variable incentive bonusAbout GuidehouseGuidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Keywords: Guidehouse, Baltimore , IT Program Analyst, Professions , Glenelg, Maryland