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Business Intelligence Analyst

Company: Johns Hopkins University
Location: Baltimore
Posted on: January 27, 2023

Job Description:

Business Intelligence Analyst

Requisition #: 612027
Location: Johns Hopkins Health System, Baltimore, MD 21201
Category: Non-Clinical Professional
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: Jan. 10, 2023

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 544347

Location: 3910 Keswick Road, Baltimore, MD 21211-hybrid


Full Time (40 hours)

Day Shift, 8:00 am - 5:00 pm

Exempt; Pay Grade: NK

Position Summary:

This Business Analyst will be responsible for supporting process improvements in revenue cycle management and multiple projects across Johns Hopkins Medicine by performing focused analytics (e.g. Epic workqueue trend, data trending, etc.) of reports and providing feedback and problem-solving assistance for report findings. This position will report directly to the Director of the Single Billing Office and work very closely with Executive management to ensure efficient and coordinated functioning of this role. Requires keen analytical thinking and excellent communication and change management skills. Must understand and use an analytic driven process to develop recommendations that are both meaningful and actionable.

Pulls and analyzes reports including but not limited to staff productivity, staff collection rates, workqueues/workflow input and output trending, department collections rates, patient estimate and accuracy trends, call center abandonment rates, reconciliation reporting, and patient satisfaction. Analyzes ambulatory practices and makes recommendations for improvements. Analyzes call center metrics and provides recommendations on process improvement initiatives that are coordinated with the medical offices, including assisting with analysis for Access Services Project Managers. Participates in the development of a more centralized approach for reporting and template analysis by problem solving report issues driven by template build and making recommendations.


Education: A minimum of a Bachelor degree required. Master's degree preferred.

Knowledge: Work requires strong familiarity with healthcare care business processes and terminology.

Skills: Requires keen analytical thinking and excellent communication and change management skills. Must understand and use an analytic driven process to develop recommendations that are both meaningful and actionable. Work requires excellent interpersonal and oral/written skills to effectively interact with all levels of company personnel, vendors, and consultants. Work requires intermediate-level personal computer and business solutions software skills. Microsoft Office Suite, preferred. Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks. Ability to interact with all levels of staff and adapt to a rapidly changing work environment.

Required Licensure Certification, etc.: None.

Work Experience: A minimum of 3 years relevant work experience with a minimum of 3 years of health care, business or IT experience is required.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.

To apply, visit


Keywords: Johns Hopkins University, Baltimore , Business Intelligence Analyst, Professions , Baltimore, Maryland

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