Desktop Support Analyst

Company: Robert Half
Location: Annapolis
Posted on: January 27, 2023

Job Description:

Ref ID: 563003Classification: Desktop Support AnalystCompensation: $26.00 to $29.00 hourlyOne of Robert Half's Fortune 500 clients is hiring a Technical Support Representative to support Tier 2 Network Operations in an enterprise environment. This will be a 2nd shift role (3:00pm - 11:30pm) onsite in Annapolis, MD. If you have previous network support experience, apply today!This position is responsible for the incident management of customers within an operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from internal/external customers and Business Units.Primary Responsibilities:- Monitors network management system and engages telecom providers to drive restoral efforts.- Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.- Solves systems and network problems/questions with limited scope and complexity.- Applies technical knowledge to oversee high availability IP networks messaging systems and Air to Ground data communications equipment and systems.- Identifies resolutions of routine technical queries from internal/external customers and Business Units.- Takes guidance from other team members or management to resolve less routine issues.- Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.- Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.- Monitors and troubleshoots system performance troubleshoots resolves or escalates network issues.- Understands deployment configuration and maintenance routines and develops tools to make the process more efficient.- Participates in network solutions design and configurations.- Analyzes issues and provides customers with guidance to resolve problems- Strong Customer Service skills- This position is for Swing Shift 3:00pm to 11:30pm

Keywords: Robert Half, Baltimore , Desktop Support Analyst, Professions , Annapolis, Maryland