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Systems Maintenance Specialist

Company: GAF Materials Corp.
Location: Annapolis
Posted on: May 28, 2023

Job Description:

Systems Maintenance Specialist page is loaded Systems Maintenance Specialist Apply locations Hagerstown, MD time type Full time posted on Posted 6 Days Ago job requisition id 18578 Over 90 years of quality products and superior service.Job Description:SUMMARY The Systems Maintenance Specialist will be responsible for Engineering, Implementation, and Support of Enterprise Technologies and Hardware. This role will provide onsite support at SGI's corporate office located in Hagerstown, MD. The Systems Maintenance Specialist will be the face of the IT team and will need to be able to represent the IT community in a clear, crisp fashion and manage relationships, conflicts and communication with a high level of efficiency and clarity. This role will serve as the initiating point of contact during the communication and coordination of any technology issues/incidents, requests and questions from the team. Also, this role will be proactive in working with the Executive Admins to ensure that the team and the site's IT needs are met in a timely fashion. ESSENTIAL DUTIES

  • Triage and management of IT support requests.
  • Resolution of level 1 and level 2 help desk support issues related to network usage, systems and applications usage, systems and applications access, desktops, laptops, mobile devices, communication devices, teleconferencing equipment and software installation or update requests.
  • Coordinates the prompt resolution for level 3 support requests, systems outages, and enterprise technology change requests.
  • Manages procurement and deployment of mobile devices, computers, peripherals, and non-enterprise level application requests.
  • Maintains system compatibility through the use of interoperability testing, change documentation, compatibility matrixes, knowledge base documentation, and evaluation of 3 rd party systems and software updates.
  • Provide "White Glove" Concierge Service to Executive Leadership, designated contacts and other firm VIPs
  • Serve as the hands on technology specialist for any senior management and be responsible for the relationship management, and technical expertise critical to the delivery of IT services to executive leadership
  • Develop a reputation of IT leadership, as both a trusted subject matter expert in IT as well as a reliable partner in coordination of IT initiatives for the facility
  • Communicate complex technical issues in business language
  • Demonstrate ownership and manage incident resolution from end-to-end in a highly responsive manner. Must be able to escalate and provide visibility, as appropriate, to senior IT management.
  • Assists IT staff in the evaluation and impact of potential IT projects.
  • Assists IT staff with the coordination of enterprise software changes and updates. Level Based Competencies Earning Trust Communication Quality Orientation Stress Tolerance Work Standards Customer Orientation Adaptability Facilitating Change Technical knowledge/skills -
    • Help-Desk - Network troubleshooting, PC troubleshooting
    • Hardware installation
    • Enterprise applications, systems and technologies
    • Knowledge of MAC
    • Knowledge of Google Workspace (Preferred)
    • Knowledge of Service Now
    • Audio Visual Support General knowledge/skills
      • Strong communication/active listening skills
      • Ability to multitask
      • Analysis and problem solving skills
      • Strong customer service focus Leadership/Supervision
        • Receives a moderate level of guidance and direction
        • Proactively seeks guidance from other team members when needed. Education/Experience
          • Bachelor's Degree in Computer Science, Information Systems or related major -
          • 3+ Years of supporting Windows Operating Systems in an Enterprise Environment DimensionsNo. of direct reports: -None No. of indirect reports: None Budget Responsibility: -N/A Travel Requirements: 20% domestic Working Conditions: Office and outdoors within the Plant environment Physical Requirements: Computer, ability to make oral presentations, lifting objects up to 50 lbs., standing or sitting for extended periods, extended or irregular hours, bending, climbing, kneeling, stooping, walking on uneven terrain. At Specialty Granules LLC , we believe our employees are our greatest resource. We offer competitive salary, benefits, and vacation package for all full-time permanent positions. -Specialty Granules LLC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
            Must be eligible to work in the U.S. without need for employer-sponsored visa (work permit). If you are currently an SGI employee, please do not apply here. Please click on the Careers bubble in Workday, which can be accessed via the HR Portal. About Us Privacy Policy CA Policy Applicant Notice For more than 90 years, Specialty Granules LLC (SGI) has been a leading producer of semi-ceramic coated, colored mineral granules for the North American residential and commercial roofing industry. Our longevity is a testament to our dependability as a supplier and the durability of our products. We take pride in the long-term relationships we have cultivated with the roofing industry's manufacturers.

            A privately held company, we have the ability and resources to provide exceptional customer service through our high standards of product quality, innovation, and responsiveness to the needs of our customers.

            In addition to our Headquarters and Technical Center in Hagerstown, MD, we operate 4 manufacturing locations across the U.S. - Blue Ridge Summit, PA (also called Charmian); Annapolis, MO; Pembine, WI (also called Kremlin); and Ione, CA.

            In each of the communities in which we are located, SGI has become a premier place to work. Our employees enjoy our strong emphasis on safety, our positive work environment, competitive wages and benefits, and our long term stability.

Keywords: GAF Materials Corp., Baltimore , Systems Maintenance Specialist, Professions , Annapolis, Maryland

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