Production Support L2/L3
Company: Disability Solutions
Location: Owings Mills
Posted on: September 28, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Travel Percentage : 0%Job
DescriptionAre you curious, motivated, and forward-thinking? At FIS
you'll have the opportunity to work on some of the most challenging
and relevant issues in financial services and technology. Our
talented people empower us, and we believe in being part of a team
that is open, collaborative, entrepreneurial, passionate and above
all fun.--In today's highly competitive private equity market,
firms must not only deliver superior returns, but also respond to
more stringent reporting requirements and increasing demands for
information - both from within and outside their organization.
Throughout the industry there is mounting pressure on organizations
to do more, requiring a clear technology strategy that not only
addresses the demands of today, but also enables the growth and
performance of tomorrow.--Production Support L2/L3 (Retirement
Planning and Wealth Management) This candidate will Monitor P1/P2
tickets and escalate to service delivery organization (between 11
a.m EST to 9 P.M est)What You Will Be Doing:
- Provide Level 2 production support 24/7.
- Support Java and ETL applications hosted on AWS
- Represent L2 support team in major incident management
calls
- Extensively work in ITIL processes- Incident, Problem and
Change Management.
- Adhere to 100% SLA for the incidents, changes, problems, and
defects.
- Coordinate with application vendors, multiple stakeholders, and
geographically distributed teams for application related
Incidents
- Create related trainings, presentation, and Knowledge
Transition sessions.
- Ensure Root-Cause analysis and process documents are created,
and knowledge base is maintained and shared with team members.
- Take accountability for Incidents and team management.
- Interact with Stakeholders to understand their needs, requests
and create knowledge Items.
- Manage Stakeholder communication and expectations.What You Will
NeedSenior level experience in Production Support role,
particularly in Retirement Planning and Wealth Management
consumer-facing role experience ---What you bring:
- Experienced in analyzing and statistics with Splunk, CloudWatch
Logs
- Aptitude for understanding how technology supports product,
production support process.
- Hands on experience in troubleshooting using Splunk and
CloudWatch
- Exposure to ETL jobs and handing Autosys/AWS glue scheduler and
one with SAS application.
- Able to articulate key takeaways from analysis of support
issues and solutions.
- Excellent verbal and written communication skills
- Willing to provide on call support for critical Incident during
off business hours.
- Strong intellectual curiosity to understand products, how they
work, and how to trouble shoot critical Incident, Problem and
Change Management.
- Excellent in providing L2 support for Java applications on
AWS.
- Experience in using Splunk and CloudWatch for reviewing and
analyzing Incidents.
- Exposure to Java web and Cloud application support.
- Strong experience in SQL, ORACLE, DB2, Shell scripting in
Unix/Linux
- Good knowledge / Work experience in applications that are
related to Retirement ServicesTools - Java, Spring boot, AWS
environment, Splunk and Cloud watch, JSP, Servlet, DB2 database and
experience in Support roleWhat we offer you:--
- --A multifaceted job with a high degree of responsibility and a
broad spectrum of opportunities
- A broad range of professional education and personal
development possibilities - FIS is your final career step!
- --A competitive salary and benefits
- --A variety of career development tools, resources and
opportunitiesPrivacy StatementFIS is committed to protecting the
privacy and security of all personal information that we process in
order to provide services to our clients. For specific information
on how FIS protects personal information online, please see the
Online Privacy Notice.EEOC StatementFIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is available here supplement document available hereFor
positions located in the US, the following conditions apply. If you
are made a conditional offer of employment, you will be required to
undergo a drug test. ADA Disclaimer: In developing this job
description care was taken to include all competencies needed to
successfully perform in this position. However, for Americans with
Disabilities Act (ADA) purposes, the essential functions of the job
may or may not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Baltimore , Production Support L2/L3, Professions , Owings Mills, Maryland
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