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Help Desk Technician - TS/SCI

Company: General Dynamics Information Technology
Location: Columbia
Posted on: June 15, 2019

Job Description:

Help Desk Technician Service Desk Specialist Fort Belvoir, VA Duties and Responsibilities: Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests Provides polite and friendly customer service Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools. Possesses current working knowledge of computers, printers, laptops, and common windows applications Works through various types Tier II issues with telephone assist Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support Possesses comprehensive knowledge of desktop operating systems and applications Required Certification(s): IAT II 8570 Baseline Certification -Sec+CE or equivalent Computing Env:MTA 98-349, Windows Operating System Fundamentals Certifications are subject to changed based on contratual requirements Required Security Clearance: TS/SCI required Desirable Skills / Experience: Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc. Additional: Candidates must be willing and able to attain a CI Polygraph Position may require lifting of objects (i.e. IT Hardware) Travel may be required in support of customers mission requirements High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. #helpdesk #helpdeskjobs #I2TS3 #DBREQS #belvoir #fortbelvoirjobs #ftbelvoirjobs #inscomjobs #inscom #ZRpost #dpost #ISDCJ #cjpost #cjobs #dpost #jsocnetwork #DPOST #GDITRecruiter #HireaHero #hireavet #hireveterans #veteranjobs #veteranitjobs #jsocjobs #usasocjobs #retiredmilitaryjob #HireaSoldier #jsoc #ftbraggjobs #fortbraggjobs #defensehotjobs #cjobs #cjpost #itjobs #defensejobs #zpost #djobs #clearedjobs #beltwaycareers #jobopening #clearancejobs #jobs #itjobs #techjobs #tsjobs #tsscijobs #tssci #topsecretjobs #scijobs #armajobs #gdjobs #jobposting #gditjobs #career #jobsearch #joblisting #nowhiring #jobtips #technologyjobs #jobshiring #ithiring #hiringit #hiring #jobs #techjobs #itsupportjobs #jobsitsupport #itsystemsjobs #systemsadminjobs #networkadminjobs #dcjobs #dodjobs #vajobs #mdjobs #dmvjobs #beltwayjobs #beltwaycareers #jobseekers #indeed #indeedjobs #virginiajobs #monsterjobs #monster #careerbuilder #militaryjobs #jobsformilitary #armyjobs #afjobs #marinejobs #usmcjobs #helpdeskjobs #jobshelpdesk #helpdeskcareers #clearedjobs #jobopening #defensejobs #itjobs #saicjobs #leidosjobs #armajobs #gdjobs #gdit #lmitjobs #lmjobs #jobposting #jobhuntchat #career #jobsearch #joblisting #nowhiring #jobtips #technologyjobs #jobshiring #ithiring #hiringit #tweetmyjobs #jobopening #opportunity #employment #rtjobs #jobangels #ISDCJ #diajobs #inteljobs #dbajobs #systemengineer #systemsengineer #networkingjobs #networkadminjobs #networkengineer #airforcejobs #networkengineerjobs #dcjobs #vajobs #virginiajobs #northcarolinajobs #marylandjobs #ncjobs #systemengineerjobs #systemsengineerjobs #systemsengineeringjobs #msdynamicscrm #dynamicscrmjobs #CISSPjobs #CASPjobs #iajobs #informationassurancejobs #topsecretjobs @tsscijobs #secretjobs #secretclearancejobs #polyjobs

Keywords: General Dynamics Information Technology, Baltimore , Help Desk Technician - TS/SCI, Professions , Columbia, Maryland

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