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Service Desk Technician

Company: Mariner Finance
Location: White Marsh
Posted on: September 14, 2019

Job Description:

Are you a recent college graduate or are you just starting out in an IT Service Desk role? Are you team oriented and focused on providing creative solutions? If so, Mariner Finance has an amazing opportunity to join our team as a Service Desk Technician at our Headquarters in White Marsh, MD.

Become a part of a fast growing, dynamic company, and join a team that offers an opportunity for accelerated professional growth! If you enjoy resolving various IT issues and developing out of the box solutions, we would love to hear from you!


  • Provides internal clients with 1st level IT support company-wide via telephone, email or instant message.
  • Configures and installs hardware, software, and applications.
  • Provides evening and weekend support (off-hours support), as assigned, on a rotating basis.
  • Troubleshoots and resolves hardware, software, applications, network, user access, or related issues.
  • Creates tickets and documents all activities in helpdesk ticketing systems.
  • Interacts with Network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates more complex problems or unresolved issues to next level of support.
  • Utilizes and becomes proficient with Navigant's standard support tools (i.e. GPS, CIM).
  • Addresses client questions using available information resources.
  • Complies with Corporate IT Service Management and Service Desk policies, procedures and directives.
  • Achieves metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests.
  • Recommends process changes as needed to improve service levels.
  • Creates/Maintains support documentation and procedures.
  • Communicates company IT policies and standards.
  • Stays current with information technology systems and industry levels.


    • Two to three (2-3) years of experience in Help Desk or IT support role required.
    • Associate's degree in Information Technology or related field required.
    • Information Technology certifications can be substituted for Associate's degree.
    • Bachelor's degree in Information Technology or related field preferred.
    • Experience with scripting such as batch files and powershell highly preferred.
    • Experience with Windows 10 and server 2012 preferred.
    • Strong time management and communication skills to support growing business function.

      Physical Demands:

      While performing the duties of this job, the employee is frequently required to drive, sit, use hands to handle, reach with hands and arms, talk and hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


      As a team member of Mariner Finance you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction.

      • Competitive Salary
      • Medical, Dental, Vision
      • Life Insurances
      • 401k Match
      • Paid Time-Off
      • Education Reimbursement
      • Flexible Spending Account

        Mariner Finance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, creed, religion, gender identity, sex, marital status, sexual orientation, national origin, physical or mental handicap, covered veteran status, or other status protected by applicable law.

Keywords: Mariner Finance, Baltimore , Service Desk Technician, Professions , White Marsh, Maryland

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