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Customer Service Representative - Customer Service

Company: Dixon Valve & Coupling Company
Location: Chestertown
Posted on: February 25, 2021

Job Description:

Job Details Description

Dixon is looking for a Customer Service Representative to join our team in Chestertown, MD!

The Customer Service Representative team provides world-class service to both external and internal customers. Responsibilities include order entry, resolving product or service issues, coordinating with specialists for quotes and inquiries, and following up with customers after the sale. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Associate`s or Bachelor`s degree preferred.

RESPONSIBILITIES:

  • Providing support to both internal and external customers
  • Responding to email and phone inquiries
  • Accounts receivable functions
  • Manage customer invoicing
  • Assist with special projects as needed
    COMPETENCIES:
    • Excellent customer service skills and positive attitude
    • Effective communication skills; must be a good active listener
    • Strong problem-solving and critical- thinking skills
    • Strong ability to handle challenges
    • Strong attention to detail
    • Ability to work in a fast-paced environment
    • Strong computer skills; Microsoft Office, Google Applications, and other software programs

      Qualifications

      Skills

      Behaviors
      Preferred

      Leader: Inspires teammates to follow them

      Dedicated: Devoted to a task or purpose with loyalty or integrity

      Enthusiastic: Shows intense and eager enjoyment and interest

      Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

      Team Player: Works well as a member of a group

      Loyal: Shows firm and constant support to a cause

      Motivations
      Preferred

      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

      Education
      Required

      Associates or better.


      Preferred

      Bachelors or better.

      Experience
      Preferred

      2-3 years: Customer Service/ Administrative Experience

      Licenses & Certifications

Keywords: Dixon Valve & Coupling Company, Baltimore , Customer Service Representative - Customer Service, Sales , Chestertown, Maryland

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