Senior Export Operations Agent - Maryland
Company: Priority Worldwide Services
Posted on: November 22, 2021
Priority Worldwide's philosophy is to ensure the ULTIMATE customer
experience and facilitate the creation of new, sustainable business
through enhanced team cooperation and employee awareness.
Priority Worldwide seeks to employ responsible, hardworking,
detailed oriented Senior Exports Operations agent with strong
customer service skills to join the Exports team. As a principal
representative to customers, this person will manage the entire
international shipment from quote to delivery. At the heart of our
business, this person is responsible for timely, efficient, and
cost-effective movement, routine, and quoting of international
freight in our responsibility.
As an operations leader, this person is responsible for maintaining
healthy, mutually beneficial relationships with Priority
Worldwide's international freight forwarding vendors and regulatory
Candidates must possess all modes of international traffic
including customs regulations, documentation preparation, and
country regulations. Attention to detail and willingness to learn
are essential qualities. Candidates must be accommodating to
diverse cultures and willing to work with people that may possess
few English-speaking skills.
A strong Exports Operations candidate will contribute to the high
quality of Priority Worldwide's team, and as a result, gain much
respect from within the company and abroad.
3 years industry experience.
Energetic & motivational to customers and employees.
Sensitive to customer and employee needs, excellent
Analytical thinker with good problem-solving skills.
Confidence and decisiveness.
Strong organizational skills.
Promote and ensure strong team environment.
Continual desire to learn & expand knowledge through trade
magazines, programs, training, etc.
Aptitude to keep up with fast paced changes in the international
Ability to carefully nurture both knowledgeable and beginner
shipper by effectively expressing the employee and Priority
Worldwide's knowledge base.
Strong computer skills which include ability to type 35+ words per
minutes and efficient use of Windows 7, MAC OSX, MS Office,
CargoWise a ++
Constant monitoring of client related e-mails
Entering and preparing sea export shipments
Booking sea export shipments with carriers
B/L preparation & submission
Ensure shipments are pre-alerted in timely manner once on-board
notifications are confirmed.
Invoicing agent routed shipments
Preparation of accessorial international paperwork such as
legalized documents, chamber documents, letter of credits, etc.
Filing of AES & FMC and reviewing for accuracy and compliance.
Monitoring personal and shared category e-mails in the exports
mailbox and sea document folder.
Report problems to managers as needed and collaboratively determine
how to respond to clients.
Liaison with international/domestic agents including answering rate
request and cargo tracking
Answering phones and actively communicating with Priority Worldwide
personnel, clients, and vendors.
Keywords: Priority Worldwide Services, Baltimore , Senior Export Operations Agent - Maryland, Sales , Hanover, Maryland
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