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Patient Service Representative

Company: Aston Carter
Location: Columbia
Posted on: January 16, 2022

Job Description:

Aston Carter is currently looking for Patient Service Reps. with 1 year of experience in a medical setting!Description:JOB SUMMARY:The Patient Service Representative (PSR) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, rescheduling, insurance verification, with medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips etc. Also assist patients by tasking messages through EHR to providers and clinical staff.The PSR is responsible for providing the highest level of customer service to patients in person and over the telephone. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.COMMUNICATION--- Handles incoming and outgoing calls with the public and staff in a courteous and helpful manner. --- Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. --- Records and distributes messages in a complete and timely manner. PATIENT FOCUS--- Provides prompts, efficient and personalized assistance to meet the requirements, requests, and concerns of patients, visitors and all of staff.--- Identifies patient needs and issues and works to resolve the problems while advocating for the patient.--- Demonstrates a desire to understand patient's needs and how the organization can meet those needs.--- Notifies patient of referral details.WORKPLACE COMPUTERS AND EQUIPMENT --- Handle telephone and written inquiries. --- Enter information into Patient Management System and EMR.--- Enters all information gathered into the practice management system and documents cancelled and no show appointments.--- Scans documents into the Electronic Health Record system into the appropriate category. --- Enters referral information into EMR utilizing appropriate insurance panel.COMPLIANCE, POLICY, AND PROCEDURE--- Maintains patient confidentiality--- Complies with federal and local patient privacy laws.--- Verifies patient and or/guardian identification.--- Document services by initiating appropriate forms, entering client data into the EMR and ensuring all documentation is appropriately signed and dated. --- Carry out various quality assurance activities such as any client feedback regarding problems with access or quality of services, and communicating findings to relevant entity.--- Present ideas and suggestions when opportunities for improvement present of existing services based on interactions. TEAMWORK--- Assists in coverage for other areas.--- Performs other tasks as needed. --- Maintains open relationships and lines of communication with co-workers--- Work with a multidisciplinary team to establish rapport and improve patient outcomes.ANALYTICAL AND CRITICAL THINKING --- Verifies insurance eligibility for scheduled and walk-in patients; Medicare, Medicaid and commercial insurance via telephone and website. --- Determines any copays/coinsurance/deductible amounts to patients by identify patients that do not have any insurance to see if the patient qualifies for a sliding scale discount.--- Verifies insurance prior to completing referrals.--- Obtains prior authorization when required by insurance carrier.PLANNING AND ORGANIZING--- Completes urgent referrals the same day as requested.--- Faxes referral and supporting documentation to specialist office in advance of the scheduled appointment.CHECKING, EXAMINING, AND RECORDING--- Collects and issues receipts for co-pays at the time of service. --- Collects all required documentation for the sliding scale discount and scans into EMR system.--- Registers and attends all patients by capturing and entering high-quality patient demographic and financial information from, hard copy documentation, and direct patient contact. --- Detects and corrects errors, completes forms, obtains needed information and maintains logs and files.--- Ensures all appropriate paperwork is complete and included on the patient chart and ensures that all physician specific patient forms are updated each visit: pcp change forms when required, obtains release signatures at the required time intervals; files correspondence and other information; collates batches and prepares necessary documentation for center staff and central office staff.Bilingual to Spanish is very helpful!


About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Baltimore , Patient Service Representative, Sales , Columbia, Maryland

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