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Passenger Service Agent (F9tier)

Company: The Inland Group of Companies
Location: Baltimore
Posted on: September 25, 2022

Job Description:

Job Description QUANTEM AVIATION IS HIRING PASSENGER SERVICE AGENTS AT BALTIMORE'S BWI AIRPORTPAY: $16.00/HR - TYPE: Full-time - SHIFT HOURS: Two (2) 8 -hour shifts available, overnight shift and mid-day shift. Weekends and Holiday's are Required!ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for above-wing operations (i.e., ticketing, gate, and jet bridge functions)
  • May also be responsible for aircraft cabin cleaning, as needed, to include: seats, seat back pockets, floors, pantries, galleys, toilets, telephones, windows, flight deck (if specified), and passenger & crew compartments.
  • Issues and checks tickets, verifies travel documents, handles financial transactions, and processes carrier travel vouchers.
  • Operates computerized passenger ticket terminals.
  • Assigns cabin seats, verifying passenger counts.
  • Checks in, and tags passenger baggage.
  • Directs passengers to designated areas.
  • Handles passengers requiring special assistance, such as disabled passengers, parents with infants.
  • Makes announcements over airport communication systems.
  • Ensures all QAS and customer safety standards are met and maintained.
  • Ensures that all flights that QAS loads and/or unloads operate on time.
  • Responds to customer lost and found inquiries and requests in a timely manner.
  • Compliance with all applicable environmental laws and permits.
  • Performs other duties assigned by QAS management.REQUIRED SKILLS AND EXPERIENCE:
    • High School Diploma (or GED).
    • Valid U.S. driver's license.
    • Must be able to pass required background and clearance requirements.
    • Successful completion of required airport badging process and pre-employment drug screening.
    • Must be customer service oriented and have the ability to respond to customer needs in a proactive manner.
    • Intermediate computer skills.
    • Communication and interpersonal skills are essential.PHYSICAL DEMANDS:
      • Regularly required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently.
      • Must regularly lift and/or move up to, in excess of 55 pounds.
      • Must have ability to climb steps (up-to 15-foot heights) for work.
      • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.WORK ENVIRONMENT:
        • Must meet dress code requirements based on QAS and/or customer standards.
        • Noise level in the work environment may be excessive at times.**Must be legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future.About us:The Inland Group of Companies is comprised of IDS, Inland Technologies, and Quantem Aviation Services. We offer a full range of airport and airline services, from aircraft deicing and spent ADF recovery to cargo and passenger handling. Our objective is to work continuously to develop services and programs that better meet our customers' operational needs.We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class. ​EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 833-447-3727 or email us: recruiting@qasllc.aero. You may also write to us and we will be happy to assist you with the application: Inland Technologies, 175 Ammon Drive, #106, Manchester, NH 03103Powered by JazzHRtlrNi482yE

Keywords: The Inland Group of Companies, Baltimore , Passenger Service Agent (F9tier), Sales , Baltimore, Maryland

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