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Import Operations Agent

Company: Priority Worldwide
Location: Hanover
Posted on: March 19, 2023

Job Description:

Description: Come Join Our Team and Make a Difference!
Priority Worldwide is a growing world leader in freight forwarding, operates a fast paced, eco-friendly and 24/7 cutting edge business with company owned offices in over 13 countries.
Priority Worldwide puts sustainability as a core component of our company and a focus of our mission statement. The world is in the middle of an environmental crisis that can be mitigated by grassroots efforts of individuals and businesses setting an example for local and national governments.
We are seeking an experienced Import Operations Agent to join our team. Attention to details, ability to multitask, prioritize and willingness to learn are essential qualities. Candidate must be accommodating to different cultures and willing to work with people that may possess few English-speaking skills.
The Import Operations Agent will play a pivotal role in the daily operation of Priority's import department, including processing import shipments as well as customs entries. The candidate must possess proven experience in freight forwarding handling A-to-Z import files and a well-versed knowledge of customs regulations, tariffs, and classifications. The ideal candidate must also be willing to actively participate in continuing education of themselves, employees, and customers.
General Expectations:

  • Promote and ensure strong team environment
  • Continual desire to learn & expand international knowledge through trade magazines, programs, training, etc
  • Ability to keep up with fast paced changes in the international logistics environment
  • Ability to carefully nurture both knowledgeable and beginner international shippers by effectively expressing the employee and Priority Worldwide' s knowledge base
  • Strong computer skills which includes ability to type 35+ words per minute and efficient use of windows, MS Office, MAC OSX, Adobe, Cargowise One, etc
  • Attend and participate in weekly dept meetingsImport Agent Primary job responsibilities:
    • Contribute to the daily processing of Customs entries
    • Monitor/handle import shipments from start to finish with adherence to quality standards (A to Z processing)
    • Ensure that shipments are setup in a timely fashion; pickup requests are sent overseas as soon as clients request service
    • Ensure that all shipments have daily internal and client visible notes updates from time service is requested and file opened to POD
    • Ensure agents are providing quotes prior to service initiation. For Priority Worldwide' s routed shipments, ensure ops is requesting net-net and providing profit shares and that they are in line with any applicable customer quote
    • Ensure carnets, licenses, etc. are properly maintained, tracked and returned to clients
    • Technical assistance for account executives as needed
    • Strong customer service skills
    • Ensure vendor compliance with Priority Worldwide service standards
    • Maintaining vendor relationships
    • Servicing vendor requests
    • Ensure Priority Worldwide' s compliance with the relevant regulatory agencies
    • Develop beneficial working relationships with the agencies
    • Assist Director of Compliance as needed for any issues related to import compliance (Customs, Bonded Warehouse, CTPAT, etc.)
    • Direct quote preparation as needed
    • Strong customer service skills which will help retain and develop new customers
    • Provide and ensure constant compliance with Priority Worldwide' s mission to ensure The Ultimate Customer Experience
    • Document assistanceAs an Import Agent your Daily Responsibilities include complete management of the import supply chain process for Priority Worldwide's freight forwarding clientele. Priority Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
      Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
      • Minimum 1year of industry experience with imports in a freight forwarding environment
      • University degree or certificate in International Relations, Logistics, Trade or Business preferred
      • CargoWise experience is a strong asset


Keywords: Priority Worldwide, Baltimore , Import Operations Agent, Sales , Hanover, Maryland

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