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Business Customer Service Representative

Company: Verizon
Location: Hanover
Posted on: February 15, 2019

Job Description:

What you'll be doing... With every call, you'll have the opportunity to create a new customer with our cutting-edge technology products and services. Your role will be to work with our national business and government customers over the phone to answer their questions and see how you can help solve their business challenges with our services. For you, finding the right solution is only part of the equation - the other piece is providing the best customer service.

  • Growing our business within existing accounts.
  • Asking questions, listening intently, and identifying what the customer really needs.
  • Tailoring our solutions to address the customer's need.
  • Helping the customer to see our solution as the best choice. What we're looking for... You set others at ease and build rapport easily on the phone. You listen carefully to understand what someone is really saying. You know how to ask clarifying questions for better understanding-and you do it in a conversational way that makes it easy for them to share their thoughts with you. You focus on what is essential and boil things down to what really matters. You're resourceful and know how to pull together just the right solution from your toolkit. You like to set and meet challenging goals. Making customers happy is a source of great personal satisfaction. You'll need to have:
    • Bachelor's degree or one or more years of work experience.
    • Willingness to work a flexible work schedule. Even better if you have:
      • Great people skills for persuading and soft selling.
      • The know-how to navigate between different systems, and are at ease multi-tasking in a call center environment.
      • Demonstrated effective communications skills. When you join Verizon... You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon. Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

        Keywords: Verizon, Baltimore , Business Customer Service Representative, Sales , Hanover, Maryland

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