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Customer Service Representative

Company: Ambu
Location: Columbia
Posted on: July 15, 2019

Job Description:

Job Title: Customer Service Representative Reports to: Sales Support Manager Job Classification: Non-exempt Hours: Monday - Friday 9:00 am to 5:30 pm POSITION SUMMARY: Customer Service Representative is responsible for acting as a liaison between Customers and the Company. Efficiently and accurately processing of all customer order types, account inquiries, billing, cancelations, and other queries. RESPONSIBILITIES: * Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. * Thoroughly and efficiently gather customer information, fulfill customer needs, and educate the internal and external customer. * Provide quality service and support in a variety of areas including, but not limited to billing, order placement, tracking, shortages, damaged goods, complaint handling, and returns * Inform customer of sales promotions * Educate customer of online ordering capabilities and benefits of site * Handles issues in the best interest of both the customer and the company, with good decision making skills. * Identify opportunities for improvement within the department and/or organization * Back up for Customer Service Support ESSENTIAL FUNCTIONS * Ensures customer inquiries are handled in a professional and expeditious manner * Ability to work under pressure, handling multiple tasks. Flexibility and exceptional customer service skills required * Perform verbal communications to clients and company personnel PERFORMANCE CRITERIA: * Sense of integrity and commitment to customer satisfaction * Passion for excellence with respect to treating and caring for internal and external customers * Ability to resolve complaints by communicating with other departments or lines of business * Ability to organize and manage multiple priorities * Strong decision making and abilities * Possess a strong work ethic and team player mentality QUALIFICATIONS/EDUCATION: * Minimum of 1-2 years relevant customer service experience * Excellent customer service and interpersonal skills. * Detail oriented and good communication/listening skills * Basic knowledge of Microsoft Office * High School diploma or equivalent * Excellent telephone personality skills * Effective oral and written communication skills. * Occasional overtime when needed * Must be able to lift up to 15 pounds

Keywords: Ambu, Baltimore , Customer Service Representative, Sales , Columbia, Maryland

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